Associate Store Operations Manager

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

We are looking for a detail-oriented and highly organized Associate Store Operations Manager reporting to the Senior Manager, Store Operations, as part of our Account Management team. This is ideal for someone who enjoys process-driven work, thrives in a fast-paced environment, and is excited to support a team that drives value for our clients. 

You will play a key role in ensuring the smooth execution of day-to-day operations of our kiosk locations by  helping to manage relationships with our retail partners at the store level, supporting our account managers as they manage at the corporate level, and assisting with administrative and transactional tasks which enable us to expand the strategic nature of our client relationships. 

Key Responsibilities 

• Quickly resolve store/site related issues to maximize the performance of our kiosks. 
• Support account managers with client and location updates and maintenance of retail partner records in Salesforce. 
• Manage service request and site issue resolution tracking across accounts 
• Generate routine reports and dashboards to support internal and client-facing updates 
• Coordinate with cross-functional teams (e.g., Sales, Finance, Operations, Customer Support) to help resolve account or service issues 
• Respond to internal inquiries and escalate issues appropriately 
• Help maintain team documentation, templates, and workflow tools 
• Participate in team meetings and contribute to process improvement discussions 
• Other duties as required. 

Qualifications 

• Bachelor’s degree or equivalent experience preferred. 
• At least 2 years of customer facing or account support experience in operations, customer service, or administrative roles. 
• Strong organizational skills and attention to detail. 
• Strong proficiency with Microsoft Office tools, especially Excel, as well as Word, Outlook, PowerPoint, etc. 
• Comfortable working with data and learning internal systems/tools. 
• Effective written and verbal communication skills. 
• A positive, proactive mindset and a willingness to learn and grow. 
• Experience utilizing CRM or workflow tools (e.g., Salesforce, Zendesk, Smartsheet, etc.) 

Travel <10%   Location (Where will you be working?) Remote within the United States   Pay Range (How much might you earn in your base salary?) $77,000 - $90,000 This position is also be eligible for short-term incentives based on individual and company performance.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-incl