Senior Analyst, Channel Operations

Job Identification

• Job Title:               Senior Analyst, Channel Operations
• Department:         Channel Management
• Reports to:            Director, Channel Operations
• Location:               Alexandria, VA
• Grade:                   18
• FLSA Status:          Exempt

Statement of Purpose

Manage data requirements and operational analysis within Channel Management; ensuring excellent service to channel partners and NPAs.

Business Communications

• Employees in Other Divisions                                          Frequently
• Supervisory Personnel                                                     Frequently
• Associated Agencies Personnel                                        Frequently
• Federal and/or State Government Agencies                   Occasionally
• NIB Senior Management                                                  Frequently

Education

Bachelor’s degree from a regionally accredited university or college. An equivalent combination of education and experience may also be acceptable.

Training and Specialized Knowledge

Strong organizational, analytical, multi-tasking, and interpersonal skills required.  Ability to prioritize work, meet deadlines, pay attention to details and thrive in a fast-paced environment. Training in and/or knowledge of the AbilityOne program is recommended but not required.

Core Competencies

• Accountability
• Communication Skills
• Ethics /Integrity
• Customer Care
• Job Knowledge/ Technical Skills
• Process Improvement

Experience

Operational support professional with experience in business intelligence tools, Microsoft Office, and industry practices, with a proven ability to resolve issues and quickly learn and manage dashboards.

Travel

Up to 10%

Specific Duties and Responsibilities

Manage the administrative and operational tasks as it relates to program data to include the following duties:

• Develop, design, and manage business intelligence dashboard for channel management.
• Responsible for dashboard development and analysis for channel management.
• Work alongside team to collect data and execute processes to align with the mission.
• Use business intelligence data and tools to identify and monitor current and potential trends for the purpose of streamlining and improving the operations.
• Assist with identifying distributor and federal product requirements to improve the business intelligence solutions.
• Development of executive summaries and scenarios utilizing AI.
• Monitor channel partners’ product requirements and communicate potential