Jobs and Careers

IT Asset Manager

US Remote, United StatesRemotefull_timeVerifiedPosted 20 Sept 2024

About the role

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you'll do at Jamf:

The IT Asset Manager position is a key member of the Service Management Office (SMO) and will serve as the Process Owner for Jamf IT Asset Management. This person will be responsible for evolving and maintaining the IT Asset Management (hardware and software) program across the enterprise. The IT Asset Manager will also be responsible for collaboration between business stakeholders and IT teams.

What you can expect to do in this role:

Create, evolve, and implement asset management processes across the Jamf enterprise, particularly within Jamf IT (ETO)
Develop and maintain IT asset databases within JAMF to ensure the health of the CMDB (Configuration Management Database)
Support software and hardware audits (internal and external)
Develop and maintain processes, policies, standards, systems, and measurements that help JAMF effectively manage the IT asset portfolio (software and technology-related hardware) with regard to cost, control, risk, and compliance
Asset Management Process and Continuous Improvement
Create and drive the strategy for JAMF IT Asset Management in collaboration with the Service Management Office and process owners, Enterprise Architecture, and Security, among other IT and business areas
Ensure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets
Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spending and manage end-of-life/end-of-services risk avoidance
Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management), and CMDB across the JAMF ServiceNow platform
Generate and distribute asset management reports for varying levels of key stakeholders, including compliance reports on current assets
Identify and champion continual service improvement opportunities, aligned with Jamf Business and IT goals for renewals, software licensing, and services
Educate, mentor, and train key stakeholders on best practice asset management processes
Demonstrate strong leadership capabilities and ability to work collaboratively and independently –sometimes in the sphere of ambiguity
Build strong relationships across IT and our business areas
#LIRemote

What we are looking for:

Minimum of 7 years ITAM experience to include implementing new processes and functions within an IT organization, strong facilitation, negotiation, and conflict resolution skills, Proven ability to effectively drive change (Required)
Minimum of 4 years IT Asset Management (hardware and software) experience (Required)
Minimum of 4 years ITIL practitioner experience (Required)
Minimum of 3 years of ServiceNow technology and ITAM module (Required)
Strong business acumen and ability to understand the larger company strategy
Demonstrated ability to understand complex ideas and interdependencies
Managing complex projects and technical teams
Excellent presentation and communication skills for both technical and non-technical audiences
Demonstrated ability to use quantitative and qualitative data to prioritize data-driven decision-making
Strong technical and ITIL service management background
Lean practitioner certifications or training, as well as applicable experience in Continuous Improvement (Preferred)