Customer Order Co-Ordinator (Spanish Requirement)

 

 

An Amazing Career Opportunity for a Customer Order Coordinator with Spanish  

Location: Ft. Lauderdale, FL- onsite requirement 

Language Requirement: Spanish and English 

Job ID: 46560

 

We are looking for a detail-oriented and customer-focused professional to join our team as a Customer Order Coordinator. This role involves managing the end-to-end order processing cycle, providing exceptional support to customers, and ensuring seamless communication between internal teams. The ideal candidate will have prior experience in a similar role, excellent problem-solving skills, and the ability to handle multiple priorities in a fast-paced environment.

 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

 

Secure Issuance (SI): 

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation. 

 

As our a Customer Support and Order Processing, you’ll support HID’s success by: 

• Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.
• Verifying pricing, product availability, and shipping methods with customers.
• Monitoring backorders and coordinating their release when items become available.
• Collaborating with the Operations Manager to expedite backordered items as necessary.
• Following up with customers to obtain required shipping documentation.
• Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.
• Providing customers with timely updates on order confirmations, invoices, and tracking information.
• Responding to customer inquiries regarding stock, pricing, and order-related matters.
• Generating and issuing daily invoices.
• Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements.
• Answering customer calls and emails promptly, delivering professional support.
• Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues.
• Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages.
• Maintaining an organized workspace and managing documentation for orders prior to shipment.
• Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day.
• Supporting the annual physical inventory process, including counting and reconciliation.
• Performing additional tasks and responsibilities as assigned by management to support operational goals.

 

 

Your Experience and Background include:  

• High School Diploma or GED required.
• Minimum of 2 years of experience in customer support or administration.
• Strong communicatio