Director, IT Infrastructure, Service Management, and Cloud Operations

Job Category:

Information Technology PL

POSITON PURPOSE
The IT Director Infrastructure, Service Management, and Cloud Operations will lead the strategic and operational transformation of Republic Airways IT infrastructure. This role is responsible for modernizing and optimizing on-premise and cloud environments, ensuring reliable and secure IT services, and driving service excellence through ITIL-based service management. The IT Director will play a key role in enhancing operational efficiency, improving system resilience, and enabling digital innovation in alignment with the Republic Airways strategic goals.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Infrastructure Management

• Lead the transformation and modernization of IT infrastructure, including data centers, networks, servers, storage, and end-user computing.
• Develop and implement infrastructure strategies that ensure scalability, security, and performance to meet business needs.
• Oversee network and connectivity services to ensure uninterrupted operations across airport locations, headquarters, and cloud environments.
• Drive the adoption of automation and Infrastructure-as-Code (IaC) for greater efficiency and resilience.
• Ensure compliance with industry regulations, including FAA, TSA, and cybersecurity best practices.

Service Management & Operations

• Implement and enhance IT Service Management (ITSM) frameworks based on ITIL best practices.
• Drive improvements in incident, problem, change, and configuration management to increase system availability and reduce service disruptions.
• Monitor and analyze IT service performance metrics, implementing continuous improvement initiatives to enhance end-user experience.
• Establish a proactive approach to IT operations, leveraging AI and predictive analytics to prevent service outages.
• Lead vendor management efforts, ensuring optimal service delivery from key IT partners and third-party providers.
• Mature the management and drive the evolution of end user computing technology to ensure associates and crews have best-in-class tools to perform their duties.
• Lead a cross-collaborative initiative to develop and implement an enterprise monitoring strategy that encompasses Infrastructure operations, DevOps, SecOps, advanced training simulators and other critical sensing devices. Evaluate and implement appropriate NOC/SOC capabilities in support of the enterprise monitoring strategy.  

Cloud Operations & Transformation

• Partner with application and data teams to develop and optimize cloud architectures for scalability, reliability, and efficiency.
• Oversee cloud migration initiatives and hybrid cloud environments, ensuring seamless integration with existing IT systems.
• Ensure cloud operations align with airline industry best practices for security, compliance, and performance.

Leadership & Transformation

• Drive cultural and operational change within the IT department, fostering an agile, high-performing, and service-oriented team.
• Collaborate with business stakeholders to align IT services with airline operations and associate experience initiatives.
• Develop and mentor a team of IT professionals, ensuring strong leadership and technical expertise within the department.
• Advocate for technology investments that align with business objectives and support digital transformation.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (B.A. /B.S.) in Business, Education, Computer Science, Psychology, or similar field
• 8 + years leading change management initiatives for complex technology programs/projects.
• Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships at all levels of the organization.
• Proven track record of leading IT transformation initiatives, including cloud adoption and ITSM .
• Expertise in ITIL frameworks and cloud technologies (AWS, Azure, Google Cloud).
• Experience managing large-scale IT environments with a focus on high availability and disaster recovery.
• Excellent leadership, stakeholder management, and communication skills.

PREFERRED EDUCATION and/or EXPERIENCE

• Experience working in a digital environment as par