Senior Product Manager, Hardware

Location: Wilmington, MA

Mission

At LightForce Orthodontics, we combine cutting-edge 3D printing and proprietary CAD software to deliver highly personalized orthodontic solutions. Our clinical hardware products are at the heart of transforming orthodontic care. This role will drive the development and optimization of our clinical hardware portfolio, ensuring it meets the evolving needs of our global customers and internal teams while supporting the broader goal of reducing treatment time and enhancing patient outcomes.

Role Overview

The Senior Product Manager for Hardware will be responsible for the strategic development and continuous improvement of our hardware product portfolio. The ideal candidate will have a strong technical aptitude, experience managing complex hardware-software products, and the ability to work with cross-functional teams. This role requires deep collaboration with hardware, software, and process engineering as well as clinical, manufacturing, and commercial teams to deliver customer-centric, high-impact solutions.

Key Responsibilities:

• Hardware Portfolio Ownership: Lead the strategic development, continuous improvement, and management of designated lanes of LightForce’s hardware portfolio.
• Market Insights & Product Strategy: Analyze market trends, customer feedback, and competitor offerings to develop insights and inform product strategy.
• Customer Research & Voice of Customer (VoC): Partner with orthodontists, clinicians, and internal stakeholders to prioritize product needs and define user requirements.
• End-to-End Product Lifecycle: Drive new product initiatives from initial concept to launch, including discovery, definition, development, testing, and post-launch iteration.
• Cross-Functional Collaboration: Drive clarity and accountability with cross-functional teams of hardware, software, and process engineers, as well as manufacturing and operations stakeholders to keep programs aligned with objectives and on schedule.
• Customer-Facing Launches: Lead product launches in collaboration with marketing, clinical education, and customer success teams.
• Metrics & Accountability: Define and track product success metrics, leveraging data-driven insights to support decision-making and product evolution.

Potential 12-18 Month Objectives of the Role

• Launch next-generation hardware products that improve clinical efficiency and treatment outcomes, including bond success, bracket durability, and patient comfort.
• Improve product design and usability to reduce learning curves for new customers and support global adoption.
• Drive innovation in the hardware-software interface to enable greater personalization and efficiency for clinicians.
• Develop a streamlined approach to hardware portfolio management, balancing legacy product updates with the development of new solutions.

Requirements & Qualifications

• Experience: 6-10+ years of product management experience, including hardware product development in CAD/CAM, 3D printing, or healthcare/medical devices.
• Technical Expertise: Strong technical aptitude with experience guiding complex cross-domain product development between hardware and software teams.
• Cross-functional Leadership: Demonstrated experience working with engineering and customer-facing teams, with a track record of consistently impactful outcomes and ability to build strong relationships across clinical, technical, and commercial teams.
• Analytical Skills: Excellent problem-solving abilities with demonstrated strengths in hypothesis-driven product development and data-driven decision-making, including defining product success metrics.
• Process Management: Proficiency in agile methodologies, with strong skills in managing sprints, backlogs, and cross-team collaboration.
• Communication: Exceptional communication skills to articulate technical concepts to diverse stakeholders, facilitate cross-functional discussions, and create compelling product documentation.
• Domain Experience: Expertise in customer-facing product development within healthcare, medical devices, or other regulated industries preferred

Education: Bachelor's degree in a technical field such as engineering or a related discipline.

Work Environment 

• Office environment up to 90% 
• Work is generally performed in an open office, sedentary position. The noise level in the work en