Administrative Support Supervisor (International Opportunity)

Company Description

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

The Medical Administrative Support is responsible for supervising and assisting in day-to-day administrative duties for the hospital billing department, reception, medical logistics, and allied health departments, including but not limited to scheduling, patient statements, accounts receivable, billing, coding, records keeping, accounts, credentialing and human resources. 

Key Responsibilities:

• Assists with day-to-day activities and prioritization of tasks. 
• Assists with daily administrative functions for the hospital in general as well as: Human Resources, Finance, Veterinary Services, Environmental Services, Dental Services, and other pertinent departments. 
• Assists medical billing and collections including allied health services. 
• Assists in credentialing of hospital staff as required with regular reminders when updates are required including all incumbent staff and all new hires on an ongoing basis. 
• Assists reception and welcomes patients and visitors into the hospital and offer assistance with any inquires they may have included checking them in for their appointment.  
• Assist in answering phone calls and emails in a prompt and efficient manner and routing them to the proper department. 
• Coverage for front desk during absences or during lunch breaks as required. 
• Active participation in Mass Casualty exercises and events. 
• Verify all items being received and/or shipped to and from the warehouse.  
• Remove material from storage and prepare for shipment.  
• Note and report discrepancies and obvious damages upon inspection of material.  
• Verify accuracy of the daily receiving report/shipping log.  
• Maintain records and file paperwork per standard procedures and maintain automated and manual accounting records.  
• Route incoming items within the area of operations as directed.  
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.   

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

Basic Requirements/Certifications:  

• Minimum of 1 year of experience in an administrative role preferably in a hospital setting. 
• Experience in handling and management of Government Property preferred.  
• Medical terminology knowledge highly preferred.  
• Experience with Microsoft Office programs such as Word, Outlook and Excel.   
• Effective verbal and listening skills. 
• Time management skills. 
• Sound decision making skills. 
• An understanding of how computers and printers work and how to resolve basic errors and problems. 

Education Required: 

• Associate Degree in Healthcare Administration preferred. 

Physical Requirements: 

• Work is normally performed in a typical interior/office work environment. 
• Work involves sitting and standing for prolonged periods of time. 
• May require bending, stooping and lifting up to 15 lbs. 

Other Special Qualifications: