Jobs and Careers

Customer Service Representative

United Statesfull_timeVerifiedPosted 9 Dec 2025

About the role

Title: Warranty Service Technician (Customer Service)Location:Phoenix, AZEmployment Type:Full-Time / Permanent / Onsite Who we areMattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson.What you’ll do

Perform new homeowner orientations and customer service
Develop a constructive and helpful working relationship with homeowner
30 day and 11-month walk-throughs with Homeowners and work order follow up
Schedule and work with vendors and sub-contractors to complete warranty service work
Additional responsibilities to be discussed

What you bring

Prior experience in customer service/contractor management
Strong customer service skills in dealing with homeowners
Must have strong written and verbal communication skills
Ability to work at locations across the division
Must have a valid driver’s license and personal transportation
High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity
Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment
Proficient in Microsoft Outlook, Excel and Word.
Should have knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting
Knowledge of various tools and equipment

Bonus points

Minimum of 2 yrs. experience in residential/commercial construction customer service or warranty or hands on light repair work
Bachelor’s degree, Construction or related program preferred
BuildPro scheduling software experience preferred

Be yourself. We want it that way.At Mattamy Homes, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. Our competitive compensation and full-time employee benefits package includes:

3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
Health, Dental and Vision Insurance
Life Insurance and Short/Long Term Disability
Flex Spending, 401K with Company Matching and Tuition Reimbursement
Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

Mattamy’s missionTo provide the best homeowner experienceMattamy’s core values

Teamwork
Commitment
Community
Sustainability

Recent recognition

Best Places to Work in Charlotte for 2025, 2024, 2023, 2022, 2020, 2018 & 2017
Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015
Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013
Best Places to Work in Phoenix for 2025, 2024, 2023, 2022 & 2021
Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021
Best Places to Work in Southeast, FL for 2025, 2024, 2023
Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019

A career with Mattamy Homes is a chance to join a team as solid as they come. We’re an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we’re making dreams come true with homes and communities d

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Company

Mattamy Homes

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