Quality Control Associate

About AA Medical

AA Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. AA Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.

AA Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:

-Unlimited PTO for exempt employees, so you can take the time you need to recharge and enjoy life outside of work.
-4 paid mental health days to prioritize your mental wellness.
-9 observed holidays to spend time with loved ones and celebrate important occasions.
-Medical coverage with HSA and PPO options, so you can choose the plan that works best for you.
-FSA and HSA accounts, as well as dependent care FSA, to help you save on healthcare and dependent care expenses.
-Discounts on pet insurance to keep your furry friends healthy.
-Delta Dental and Delta Vision insurance offerings.
-Short term and long term disability coverage through Principal, to provide financial protection in case of unexpected events.
-EAP (employee assistance program) through Principal, to provide confidential support and resources for personal and work-related challenges.
-Pet friendly office in Mokena, to make your furry friends feel welcome and at home.
-4% 401(k) company match

About the role

The Quality Control Associate is responsible for ensuring the integrity and functionality of medical equipment in AA Medical’s refurbished medical device warehouse. This role involves establishing and maintaining standard operating procedures, conducting detailed inspections, functionality tests, and inventory adjustments to ensure compliance with AA Medical’s quality standards and standard operating procedures. The position is integral to maintaining operational efficiency and delivering high-quality products to customers.  

What you'll do

• Maintain, demonstrate understanding and ensure compliance with all company SOPs, train and correct team members as needed on any identified deviations and follow all health and safety guidelines. 

• Conduct random quality checks (inspect, perform critical functionality test and evaluate) on medical equipment identified as either functional, broken/damaged, or repaired to ensure compliance with quality standards and specifications in line with established equipment testing and repair procedures. 

• Ensure compliance with quality control procedures, work instructions and collaborate with relevant stakeholders and cross-functional teams to investigate and resolve product quality-related issues, customer complaint and non-conformities and provide corrective and preventive (CAPA) actions. 

• Conduct random quality checks in partnership with the equipment testing team on customers returned medical equipment, identify issues and areas of improvement in the RMA process. 

• Conduct periodic quality checks of the warehouse processes to ensure that core activities are being performed as expected (Receiving, Sorting, Testing, Inventory, Picking, Packing and Shipping), and report any identified issues to the Quality Director and the Warehouse Manager. 

• Conduct workplace safety inspections, identify potential hazards and complete the hazards register, evaluate personal protective equipment needs, investigate incidents, accidents and all safety-related issues and provide CAPA actions. 

• Conduct safety initiative programs, monitor compliance with all safety-related, regulatory and corporate compliance training and ensure adequate training record maintenance via the company learning management system. 

• Perform data analysis and reporting to track identified quality metrics and key performance indicators – provide weekly RMA report, monthly RMA defective reasons report and all other identified quality trend metrics to the Quality Director for review. 

• Engage in the maintenance and implementation of the Quality Management System process including internal and external quality audits and maintain accu