Project Manager

Who We Are

Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives everyday. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

About the role

We’re seeking a Project Manager who will manage successful projects to ensure that our deployments are delivered on time and produce the desired results. In this role, you will be orchestrating all project-related activities, managing timelines, and bringing the required resources to support the project's success (both from Carbyne and its partners). You will be responsible for the successful day-to-day relationship between customers, partners, and Carbyne and work with relevant team members to create any required documentation requests. You will meet the customer regularly, following up on their needs and expectations to ensure they get the best possible service.

Here’s what you’ll be working on

• Oversee deployment projects from initiation to execution for assigned customers
• Coordinate and work closely with partners and customers to ensure a successful implementation process and customer satisfaction
• Effectively manage & communicate project tasks and commitments with the Carbyne team and other relevant stakeholders
• Architect solutions in a collaborative manner and manage customer expectations, project schedules, and determine resource needs
• Identify business development and "add-on" sales opportunities as they relate to specific projects
• Create Statement of Work (SOW), commercial project plans and pilot project plans
• Lead internal, customer, and partner meetings to set expectations for all involved in the process
• Identify and resolve project issues and risks
• Establish, develop, and manage key relationships with partners and customers in the presale stage
• Optimize and improve the work process and methodologies

• Collaborate with additional project resources to ensure smooth deployments to meet project expectations
• Communicate internal and external project updates.
• Identify risks, escalate early and work to identify the path forward that won’t delay the timeline.

Requirements

You might be a great fit if

• Proven experience in a similar position in a B2B SaaS company, managing an entire project lifecycle
• Proven experience in working closely with R&D teams on product execution
• Strong leadership, management, and organizational skills
• Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
• Proven ability to work with cross-functional groups and drive decision-making
• Self-motivated with a hands-on approach
• Ability to thrive in a fast-paced, start-up environment
• Willingness to travel (domestically)

Bonus points for: (optional)

• Experience with Public Safety organizations
• Experience in ESInet and I3 technologies
• Experience in cloud-based deployments

What else we’re looking for:

Carbyne’s responsibility is great, and so are our people. People at Carbyne choose us because they see how much each person matters, contribute, and counts.

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we value:

• Excellence - Thrive to create great things. Mistakes create innovation, collaboration and authenticity - people can be themselves - ask any questions, see mistakes as opportunities to learn, to get better.
• Responsiveness - Adaptive to new situations, new people, clients expectations, solving problems fast and together.
• Simplicity - Listening, thinking, smart solutions, tools that work for you and for our customers, Services which warms the heart, Delivery that makes the complex simple.
• Warmth - To collaborate with our i