Executive Support – Senior Technician – Houston, TX

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

About The Role

At Corebridge Financial, we are committed to empowering our development teams by fostering top-notch developer experience. We believe that providing our engineers with the best tools and automation is key to our success. 

The Executive Support – Senior Technician will provide holistic white-glove IT support and services to our executives, board members, senior leadership, and all internal/external VIPs. This role will collaborate with different teams and functions to provide the best support to our senior managements and stakeholders. This position will be based out in our Houston, TX’s office and report to our IT Executive Support and Services Leader

Actions.

Responsibilities

• Deliver VIP/white-glove IT support to executives, board members, senior leadership and investments across devices, applications, and collaboration platforms.  
• Provide hands-on support for laptops, tablets, smartphones, video conferencing systems, and other executive technologies.  
• Ensure seamless operation of meetings, events, and presentations including remote and hybrid setups.  
• Manage executive hardware lifecycle including procurement, setup, imaging, deployment, and upgrades. 
• Act as a trusted technology advisor, anticipating and addressing executive needs proactively.  
• Collaborate with infrastructure, networking, and security teams to ensure secure, reliable IT experiences. 
• Monitor and resolve escalations quickly, minimizing downtime and impact in executive productivity. 
• Train executives and executive assistants on new technologies and digital workplace tools. 
• Participate in on-call rotations and provide occasional off-hours or travel support as needed.  
• Take an advocate role for executive users, help to run/lead business cases and projects that pertain to our executive population. 
• Participate and lead meetings with L2 and engineering teams on behalf of your executive and executive assistants. 
• Located in Houston with a minimum of 3 days in the office.  

Skills and Qualifications

Education & Experience: 

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) 
• 5+ years of experience in IT support with at least 2 years supporting C-Suite or senior executive, preferably in financial services. 

Technical Skills: 

• Expert Knowledge of Windows and macOS Environments 
• Strong background with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, and mobile device management (MDM) 
• Familiarity with enterprise networking, VPNs, and security tools. 
• Experience with video conferencing systems (Teams Rooms (windows/android) Webex, Poly/HP, Crestron, Logitech, etc) 
• Certifications that demonstrate competency in enterprise IT (A+, etc.) are a plus 

Professional Competencies: 

• Exceptional communication, discretion, and customer service skills.  
• Ability to handle high-pressure situations with calm and professionalism. 
• Strong problem-solving and troubleshooting capabilities.  
• Highly organized, detail-oriented, and proactive. 
• Flexibility to support executives outside of normal business hours or during travel.  
• A ground up understanding of enterprise technology on a large