Security Supervisor - 3rd Shift

Company Description

Conveniently located just off world-famous International Drive in Orlando, Florida, the dual-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Westgate Resorts is seeking a Security Supervisor for our 3rd Shift team. As a Security Supervisor, you will help maintain a safe and secure environment for our team members, guests, and resort property. Your ability to stay alert, respond quickly to emergencies, and guide Security Officers through daily operations is essential to the success of our resort security team.

• Schedule: 10pm - 6am and 11pm - 7am
• Oversee and enforce daily procedures and responsibilities for Security personnel.
• Manage disputes, find practical solutions to complex problems, and maintain a calm and professional demeanor in high‑pressure situations.
• Supervise and manage Security Officers, ensuring adherence to company policies and state regulations.
• Direct and/or conduct internal criminal and civil investigations and act as a liaison with Law Enforcement and Emergency Services.
• Manage government‑mandated safety and security programs, including bloodborne pathogen and hazardous communication training.
• Provide exceptional customer service to guests and resort visitors, addressing their needs and concerns.
• Collaborate with various departments to address and resolve issues, adapting to their evolving needs.
• Perform essential computer functions such as typing incident reports, email communications, researching safety standards, and managing security systems/key control.
• Ensure all security activities remain compliant with corporate policies and state laws.
• Supervise or conduct incident investigations and respond to critical incidents, including fire alarms.
• Oversee operation and maintenance of security systems, electronic locks, and key control access systems.
• Write detailed and accurate reports promptly for daily review meetings.
• Provide surveillance oversight, including vehicle, foot, and video monitoring of pools and storage areas.
• Coordinate and supervise security for special events.
• Perform duties of subordinate officers and, when necessary, the Security and Safety Director.
• Attend and participate in operational, staff, safety committee, and risk management meetings.
• Ensure adherence to Westgate’s Disaster Plans, Emergency Procedures, and Standard Operating Procedures.

Qualifications

Experience

• Two to three years related experience and/or training; or equivalent combination of education and experience.
• Ability to use a computer; experience writing incident reports and managing security systems preferred.

Education & Certifications

• Class D License
• Valid Driver's License
• Red Cross Certification, CPR, AED, and First Aid preferred.

Skills/Knowledge

• Strong communication, leadership, conflict resolution, and problem‑solving skills.
• Ability to multitask, remain calm under pressure, and make sound decisions.
• Knowledge of security operations, resort or hospitality security experience is a plus.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,