Instore Visual Merchandiser & Sales Advisor (M/F)

Ten years ago, I dared to imagine the first French fashion brand born online... It was called Les Componentes, and it is called Sézane today.

My priorities have always remained the same: to innovate and to place people, creativity, quality and service at the heart of everything.

To co-build the future, we are now looking for experienced, structured and agile talents who share the desire to constantly improve everything that can be.

Passionate, autonomous talents who conceive work with respect for others and for whom nothing is out of reach, as long as we give ourselves the means.

Sézane is a playground where every day is unlike any other, your job today may not be the same as yesterday's and probably not the same tomorrow.

In order to continue to carry out this sweet madness, we are looking for the talents of an Instore Visual Merchandiser & Sales Advisor (M/F) for our Appartment in New York City.

As such, your missions as Instore Visual Merchandiser will be the following during 50% of your working hours:

Be the Guarantor of the Retail brand image:

• Guarantee an optimal presentation of the products while respecting the Sézane DNA and commerciality
• Provide customers with an exciting and inspiring shopping experience
• Ensure the rotation of racks, mannequins and walls according to the flow of parts
• Organize your work according to needs, priorities and commercial planning

Collaboration with Headquarters:

• Apply the guidelines for racks + mannequins drawn up by Headquarters
• Transmit qualitative photos of the achievements respecting the deadlines
• Ensure the feedback of information to the Manager according to the need for adaptation of the guidelines

Raising awareness and training teams in VM:

• Disseminate and circulate VM information (focus, VM standards, trends, etc.)
• Maintain active communication with the various managers in order to best meet their expectations

Take care of the scenography of the Apartment:

• Ensure the proper management of furniture in the store
• Be responsible for POS & merchandising materials
• Ensure the management and follow-up of service providers (flowers, books, etc.)
• Being a project and work manager (showcases, product presentation updates, pop-ups, etc.)

Your missions as Sales Advisor will be the following during 50% of your working hours:

Delivering a unique customer experience:

• Make the customer the priority of the flat to guarantee optimal customer service
• Embody the Sezane spirit and style through impeccable presentation (respect for grooming)
• Welcome your customers with generosity and empathy in order to offer them the best possible experience
• Consider the personality of your customers in order to identify their desires
• Help them discover the brand and our different worlds/products
• Be an ambassador of the Brand's omnichannel nature (flat and web)
• Demonstrate curiosity and develop an in-depth knowledge of the Brand and its products
• Be a force for proposing specific actions to make the customer experience memorable and unique.
• Dealing with customer complaints and dissatisfaction to satisfy our customers and build loyalty
• Knowing our CSR policy to respond to customers

Guarantee the brand image:

• Know the basic rules of Sézane merchandising
• Check the labeling of products on the floor
• Participate in the implementation of the merchandising and ensure its follow-up
• Offer customers an exciting and inspiring shopping experience
• Monitor and maintain the sales level of the store
• Have a fashion culture to be able to make proposals

Ensure the smooth running of Operations:

• Apply Sezane policies, standards and procedures
• Collect and respect procedures related to operations
• Carry out specific processing (returns, exchanges, reservations)
• Participate in the definition of the number of staff required to meet customer expectations
• Ensure proper stock management

Be a team player:

• Be a team player, participate in all related tasks
• Participate in the creation of a positive and harmonious environment to create a group synergy
• Relay the brand's commitments

Requirements

You have a first successful experience as a Visual Merchandiser or Sales Advisor in the field of ready-to-wear.

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