Manager, Project Manager-CI&I Community Intelligence

Manager, Project Manager-CI&I Community Intelligence

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

External Affairs (EA) works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Policy Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact.  On disruption and dreaming of a better way. This is the language of changing things for the better.

The CI&I team  creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:

• Fueling strategic community investments (e.g. grants, skills, loans)

• Delivering insights, advice and resources that inform Capital One’s products and services

• Activating the capabilities of “impact forward” associates

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating CDFI loans and partnering with and advising LOBs.  

The Opportunity and Role:

Community Impact and Investment is in the midst of a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We’re seeking a Manager, Project Manager - CI&I Community Intelligence to join our developing Managed Services function within our Market Engagement team. The Market Engagement team enables Capital One’s business continuity and growth by leveraging hyperlocal and national community intelligence to efficiently fulfill regulatory and societal commitments to low- to moderate-income (LMI) communities, amplify our investments, and cultivate powerful mission-driven collaborators who share our vision of creating economic opportunity for all. In this role, you will be responsible for designing, building, and maintaining a community intelligence engine that will serve a variety of key internal customers to provide them key insights, data, trends, and actionable recommendations to make strategically-aligned, well-informed, and in some cases, real-time investment and business decisions. 

In this role, you’ll be expected to demonstrate proficiency in three key areas:

Build an Intelligence Product, Repeatable Processes, Resources and Tools that Meet Customer Needs

• You’ll partner with our existing External Affairs Intelligence team to conceptualize and build a new hyper-local community intelligence capability to capture real-time community and social intelligence, national trends, and emerging challenges to inform actionable decisions with an eye towards responsive partnership, risk mitigation, and pivoting grant investments with precision

• Partnering with our market leaders and Grant Intent Leads (GILs) you’ll design and codify a formal, repeatable process to capture and disseminate anecdotal and qualitative insights from our trusted partners and other community leaders 

• You’ll own the end-to-end process and project management for the development and build of this new capability, from conceptualization to design to i