Taxpayer Account Processing Agent III

Revenue Tax Specialist III

 

The Illinois Department of Revenue (IDOR) is seeking to hire an individual to perform the duties of a Revenue Tax Specialist III in our Electronic Commerce Division of the Returns & Deposit Operations Bureau. The work of those in the Electronic Commerce Division serves to improve the efficiency and processing of returns, deposits, and payments for IDOR. The ideal candidate for this position will be a detail-oriented person with strong mathematical and communication skills and have a working knowledge of current Illinois and federal tax rules and regulations.

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

 

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

 

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

 

Agency :  Department of Revenue 
Closing Date/Time: 07/12/2024 11:59pm
Salary:   Full Range (Effective 7/1/24) $5,253-$7,721/monthly  
Job Type:   Salaried/Full Time
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC062   

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  36469 

Essential Functions

1. Under general direction, provides advanced technical and consultative services to Returns and Deposit Bureau (RDOB) staff, information technology staff, taxpayers, those representing taxpayers, and others.
2. Performs extensive and in-depth research and analysis of the most complex or sensitive tax issues.
3. Develops, reviews, and revises operating procedures and manuals.
4. Determines compliance with statutes and policy, detects deficiencies, and resolves discrepancies through analyzing various types of tax forms, supporting documentation, and any other relevant documentation.
5. Keeps management apprised of processing, statutory, or procedural problems encountered.
6. Coordinates work, technical issues, etc., with other areas of IDOR to resolve procedural conflicts, request informational assistance, etc.
7. Participates in a variety of special projects and test teams as directed.
8. Serves as a participant or leader in the design, testing, and implementation of new or revised processing systems.
9. Confers with taxpayers, their representatives, service agencies, and others by telephone and written correspondence.
10. Performs other duties as required or assigned which are reasonably within the scope