Assistant Store Manager (Omni/Ops/Sales) | West Elm | Orlando, FL | Full-Time

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

 

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

 

Overview of the Assistant Manager, OMNI Operations role

You will be driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. You will support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

 

Responsibilities

·        Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)

·        Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed

·        Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment

·        Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)

·        Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training

·        Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

 

Criteria

·        Excellent communication, organization and leadership skills

·        Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner

·        Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

·       Ability to independently lead self and others to achieve results

·        2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus!

 

Physical Requirements

·        Must be able to be mobile on the sales floor for extended periods of time

·        Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

·        Full time associates are expected to have open availability to meet the needs of the business.

·       Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).

 

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a gl