Senior Infrastructure Specialist

<h2>About Us</h2><p>Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe. At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge. We create high-value specialty additives that enhance the performance of our customers' products and make a positive change in the world. Combining our leading positions in the science of materials flow, surface modification, and formulation with access to unique natural materials, Elementis delivers unique chemistry, sustainable solutions to customers in a wide range of markets, including cosmetics, anti-perspirants, decorative and industrial coatings, automotive and ceramics.</p><p><u>Job Description Summary</u></p>The Senior Infrastructure Specialist leads and drives the development, operation and maintenance of infrastructure for Elementis in all Elementis’ global operations including the US, UK, EU, Brazil, Taiwan and China. The infrastructure comprises network, server infrastructure, data centres and security protocols. <br/><br/>The role is responsible for the roadmap planning of IT infrastructure, so it is maintained and developing in line with Elementis business strategy. Elementis is adapting its current managed service for its Infrastructure to start in early 2024 coinciding with the recruitment of this role. This expanded service will evolve the responsibility of the Senior Infrastructure Specialist to be working in partnership and supervision of the managed service provider to ensure they deploy their services effectively and to contract, in addition to being hands on with the technology.<p><u>Job Description</u></p><p>Position in Organization</p><p>Reports to Operations Senior Manager</p><p>Department: IT Operations</p><p></p><p>Responsibilities</p><p>The Senior Infrastructure Specialist is responsible for the operation of the global and local Elementis network, server infrastructure and data centres, their security, performance and maintenance.</p><p></p><p>1. Technical vision &amp; Infrastructure Policies</p><ul><li><p>Develop roadmap plans for existing infrastructure and take-on of new infrastructure components to ensure that it matches the requirements of Elementis business operations. </p></li><li><p>Plan, in conjunction with managed service provider, for renewal, upgrade, licensing periods, end-of-life and contractual events and for the developing services of the provider.</p></li><li><p>Ensure IT infrastructure is aligned with current and future system and business requirements and goals.</p></li></ul><p></p><p>2. Infrastructure service management:</p><ul><li><p>Responsible for ensuring that appropriate service is provided to the business. This will be done in conjunction with the managed service provider delivering via an outsourced services contract that supplements the incumbent’s capabilities.</p></li><li><p>Managing the relationship between Elementis and the managed service provider and ensuring the combination of internal skill and services provides appropriate coverage and service levels.</p></li><li><p>Monitor the performance of the service provider, ensuring that they meet the agreed-upon service levels and deliver in compliance with the contract.</p></li><li><p>Identifying and resolving any issues that may arise with the service provider and partnering to understand direction of travel for infrastructure to enable creation of effective roadmaps.</p></li><li><p>Collaborating with the service provider to continuously improve the quality of the services being delivered. </p></li><li><p>Communicating with internal stakeholders to ensure that their needs are being met. Monitor daily operations of networks and infrastructure through the operating controls, partially delivered via a service provider.</p></li><li><p>Set-up, configure and manage the elements of infrastructure managed in-house.</p></li><li><p>Identify and ensure that issues are resolved that may affect the delivery or quality of infrastructure service, such as troubleshooting, support, maintenance or security incidents.</p></li></ul><p></p><p>3. Managing external services and parties:</p><ul><li><p>Assess and make recommendations regarding the purchase of new and replacement hardware.</p></li><li><p>Manage and optimise contracts with vendors, service providers and licenses.</p></li><li><p>Establish and monitor service level agreements, key performance indicators (KPIs), and metrics to measure and improve the performance and quality of IT infrastructure services.</p></li></ul><p></p><p>4. Risk and controls:</p><ul><li><p>Evaluate infrastructure risks and mitigations. </p></li><li><p>Ensure that recovery, backup and disaster recovery processes and plans (including testing these plans) are performed.</p></li><li><p>Ensure security of the network, data and storage and communication systems.</p></li></ul><p></p><p>5. Best practice</p><ul><li><p>Keep up to date with