Senior Program Manager - Product Operations

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Program Manager excels in managing complex projects, aligning stakeholders, and proactively driving go-to-market solutions. One of the main priorities of this role includes ensuring the quality, consistency of Spring Health's demo environment. This includes project managing  cross-functional efforts across product, engineering, product marketing, and sales to build and maintain a reliable demo that showcases our software's value. The ideal candidate for this role can oversee multifaceted initiatives, foster collaboration across many verticals, and spearhead projects that positively impact product, sales and marketing efforts.

This full-time, remote position reports directly to the Associate Director of Product Operations and requires approximately two business trips per year. Candidates located in New York City may work in-office at our headquarters up to three times per week.

Key Responsibilities:

Program Management and Cross-Functional Collaboration

Drive high-impact product launches by leading coordinated efforts across Product, Engineering, Product Marketing, Operations, and Sales.Develop a deep understanding of departmental workflows and evolving product changes to align priorities and bridge cross-functional efforts.Create and manage comprehensive project plans—including updates, enhancements, and maintenance—ensuring on-time delivery and transparent communication across stakeholders.Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.

Demo Quality and Reliability

Develop and maintain high-quality demos that showcase the product's core features and differentiators, tailored to various customer segments.Ensure demo environments are consistently updated and reflect the latest product improvements and functionality.Implement best practices for demo delivery to highlight key value propositions and maximize customer engagement.

Demo Storyboarding

Create compelling, structured narratives that align with customer needs and demonstrate the product’s value in real-world scenarios.Collaborate with cross-functional teams to integrate customer insights and use cases into storyboards that enhance sales and onboarding experiences.Establish and document repeatable frameworks for storyboarding that can be adapted across different sales contexts and customer journeys.

Demo Field Support

Provide ongoing support to Sales and Customer Success teams by equipping them with resources, training, and troubleshooting guidance for effective product demonstrations.Act as a point of contact for sales teams for immediate and longer-term issues, to ensure alignment on messaging, feature updates, and solution positioning.Collect feedback from field teams to continuously refine demos, storyboards, and resources, ensuring alignment with evolving customer expectations and market trends.

What success looks like: 

Success in this role will be measured by your ability to