Clinical System Liaison (Cleveland Medical Center)

Liaison will primarily be responsible for independently analyzing, resolving and/or escalating physician/clinician concerns relating to enterprise-wide electronic medical record (EMR), physician portal, and Personal Health Record (PHR) systems. Also consults and collaborates with physicians and IT&S Clinical project teams in order to jointly resolve advanced technical issues that surface.

• Maintains a deep understand of EMR and related clinical systems capabilities, and a detailed understanding of the EMR functionality, and is able to independently apply that knowledge to properly respond to work flow situations.
• Exercises independent judgment when proactively or reactively addressing physician and clinical end-user adoption issues.
• Develops and maintains key physician and sponsor relationships within the organization and motivates clinical end-user adoption of the EMR.
• Educates and trains end-users to adapt the system to meet their clinical workflow needs. Coaches clinical end-users on the system functionality and how to integrate the EMR to facilitate their daily workflow.
• Actively participates on the IT&S eClinical systems implementation team by providing detailed feedback, analysis and recommendations regarding technical issues that surface. Independently seeks solutions to issues raised as needed.
• Facilitates and/or leads physician (end-user) focus groups and complies and responds to feedback as needed.
• Creates and facilitates communication strategies to key EMR clinical communities, including senior leadership, as needed.
• Develops own work and travel schedule to be able to provide direct on-call and/or on-site support needed (24/7) for UH physicians/clinicians across assigned, local UH facilities.
• Implements EMR change management plans relating to physician adoption.
• Utilizes adoption measurements tools, and timely prepares and submits technology data/reports.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education
 

• High School Equivalent / GED (Required)
• Bachelor's Degree (Preferred)

Work Experience
 

• 3+ years Experience in clinical workflow (Required)
• Clinical Liaison, or face-to-face IT&S support vs. help desk support, experience (Preferred)

Knowledge, Skills, & Abilities
 

• Strong sills in MS Office suite with emphasis on Power Point, Excel and Microsoft Project. (Required proficiency)
• Knowledge of Epic. (Preferred proficiency)
• Experience with clinical system implementation. (Preferred proficiency)
• Demonstrated ability to communicate with a wide variety of end-users, at varying technology skill levels. (Preferred proficiency)
• Experience interfacing with salary level professionals and senior management. (Preferred proficiency)
• Demonstrated ability to think critically, solve problems and meet client expectations. (Required proficiency)
• Notable client service, communication, presentation and relationship building skills. (Required proficiency)
• Ability to exercise independent judgment and maintain confidentiality. (Required proficiency)
• Ability to integrate technology in a patient care setting, and function independently in a fast-paced environment. (Required proficiency)<