Residential Concierge - Floater

Please Note: A floating concierge schedule is a flexible work plan where concierge staff rotate between multiple locations or shifts, including overnights, weekends, and holidays, to provide seamless support and coverage as needed.

 

What We Offer

• We offer; medical, dental, life, short- and long-term disability insurance, paid time off, 401K matching, and commuter benefit
• 25% per month apartment discount.
• Industry-leading Student Loan assistance of $100 per month
• Compensation starts at $18.50 per hour
• We promote within
• $1000 career apparel after 90 days for the first year
• Willing to train the right person
• 2 days consecutive days off
• 13 days PTO and 5 sick days
• Paid Holidays

About Us

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible Living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What You Will Do

The Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle. Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects. 

Concierge Duties

• Greeting and registering guests and prospective residents
• Answering concierge station phones
• Arranging for dry cleaning pick-up and delivery
• Accepting packages and coordinating deliveries
• Making travel arrangements
• Booking dinner reservations
• Making arrangements for event tickets
• Tourist and city information
• Map, driving, and CTA directions
• Arranging for pet sitting and walking services
• Arranging for other services, i.e., water plants
• Booking cabs, limos, and other transportation services
• Monitoring security systems and security cameras
• Arranging for maid service
• Personal research
• Key date reminder service
• Planning of resident events

Leasing Information

• Light leasing duties, i.e., guest card, property information
• Refer prospects to appropriate offices
• Provide walk-in traffic with appropriate rental information
• Leasing backup for after-hours and rollover calls for all Reside properties

Property Management

• Creating and sending out monthly e-newsletter/resident activities calendar
• Provide after-hours answering services for Reside property offices
• Respond to resident emergencies and contact on-call maintenance staff
• Take and forward or enter service requests from residents
• Call residents for follow-up to completed service requests
• Manage and enter community information into CFR systems
• Monitor security systems and security cameras

Events and Functions

• Assist managers in conducting regular social events at various properties
• Creating and coordinating residents parties and functions

Skills and Requirements

• High School diploma or GED
• One year of customer-facing experience in hospitality, retail sales, or food services
• Property management, leasing, community management, or administrative assistant experience welcome
• Exceptional communication skills – both verbal and written
• Strong organizational skills and ability to multitask
• Ability to solve problems through communication and ingenuity
• Impeccable attention to detail, pride in the quality of work, and energy
• Comfortable working alone but excited to work on a team
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Physical Requirements

Have constant need (66% to 100% of the time) to perform the following physical activities:

• Stand and walk, with little to no sitting, depending on specific needs of the day. Estimate 90% or more