HR Generalist

Position Summary: Provides Human Resources support and direction to managers, supervisors and employees for the purpose of supporting the business initiatives, enhancing organizational performance and improving employee morale.  Responsible for implementation of human resources practices, policies and procedures including compensation, benefits, discipline, coaching, legal compliance, employee relations, processes employee forms, maintains the employee filing, manages payroll discrepancies, conducts/supports new hire orientation, and acts as advocate of an employee through the employee lifecycle.  May assist with recruiting support, as needed.

Essential Duties & Responsibilities:

• 50% - Employee Relations and Change Management: Works with HRM and line management to ensure the following processes are handled properly:
  • New Hire orientation.
  • Exit interviews
  • Manages employee change requests, initiates paperwork and sends to HRIS or processes input into Oracle (employee changes if self-service is not working, promotion, new role/assignments, demotion, team change, position code creation)
  • Supports and processes salary or pay changes, via pay discrepancy tracker (spot bonus, pay discrepancies, PTO corrections).
  • Supports performance management:  ensures annual reviews are completed and merit increases processed, working with line managers to ensure reviews are conducted and agents receive timely and effective feedback.
  • Performs various HR functions to support the business unit which could include but is not limited to internal staffing, compensation and benefits support, leave administration, performance management. 
  • Promotes workplace safety
     
• 15% - Employee Relations and compliance: Works with HRM and consults with line managers and employees on employee relations issues and problems in order to ensure that employees are fairly and equitably treated and to ensure legal guidelines are followed so that the business is protected.  Partner with HR Manager for complex issues.
• 15% - Maintains employee lifecycle survey process, along with HRM, seeking to recommend solutions and to deliver high quality retention programs that result in the Business Unit’s improved performance and employee retention. 
• 10% - Provides guidance to supervisors in the use and application of Human Resource policies and practices. Partner with HRM in delivering training to business unit(s) on HR policies and processes.
• 5% - Under the guidance of the HR Manager, may investigate and respond to employment-based claims from FCC, EEOC and other federal, state or government agencies, including internal investigations. 
• 5% - Coordinates and assists on projects as assigned by the HR Manager; and may be asked to support or help with recruiting

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Employees may be required to perform any other job-related duties as requested by their supervisor.  All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability
 

Working Conditions and Physical Requirements: 

• This is a remote (work from home) position.
• Employee has limited walking requirements. 
• Answers telephone calls, uses company computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.
   
• Equipment Used:  Company computers/video display terminal (including mouse, external hard drives, etc.), printers, scanners, copiers, facsimile, telephones and other commonly used office accessories/equipment. Equipment may require set-up, adjustments or other procedures in order to maintain or meet company requirements.
   
• Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
   
• Physical Activities: Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken inst