Workplace Services Site Lead- West Palm Beach

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities. 

Job Description 

We are looking for a highly skilled and experienced Site Lead to oversee the efficient operation, maintenance, and management of our office in West Palm Beach, FL. In this pivotal role, you will be responsible for ensuring that our workplace environments are safe, functional, and optimized to support productivity across all sites while enhancing the overall user experience. The ideal candidate will have strong leadership and executive engagement abilities, a comprehensive understanding of facilities management, and a proven track record of collaborating effectively with cross-functional teams to achieve organizational objectives and shape the workplace experience for our employees, ensuring that the work environment is dynamic and engaging. This role demands a proactive approach to problem-solving and excellent communication skills. 

As the Site Lead, you will oversee the West Palm Beach office. You will have direct responsibility for all workplace experience functions, including the operations and maintenance of facilities, move management, employee programs, events and safety initiatives. 

This role is considered essential and requires on-site presence (5 days/week or more, 8am-5pm M-F) and is available for emergency response 24/7/365. 

Key Responsibilities: 

• Facilities Operations: Oversee the day-to-day office operations ensuring that all systems (HVAC, electrical, plumbing, etc.) are operating effectively, including but not limited to soft services, stakeholder engagement for the site, meeting room and event services, office supplies, amenities & perks, move management, and landlord interactions. 

• Client Relationship Management: Be a trusted partner, build strong relationships with local senior executives and WPS partners ensuring alignment between workplace services and organizational needs. Regularly engage with stakeholders to provide updates on site performance, challenges, and opportunities for improvement and socialize programs. 

• Collaboration: Work closely with the Workplace Services & Real Estate team members, HR, IT, and other business units to align facilities operations with overall corporate objectives and evolving business needs. 

• Workplace Experience & Employee Services: Collaborate with the Workplace Experience and Employee Services teams to drive and develop program strategies, drive user engagement, and enhance the workplace experience. Focus on improving culture, employee engagement, and attendance. Work closely with Program Leads to provide feedback and contribute innovative ideas for program improvement. 

• Employee Health & Safety: Partner with Health & Safety team to ensure compliance with health and safety regulations, support emergency preparedness plans, and oversee security protocols across facilities to maintain a safe and secure workplace for all employees. 

• Business Continuity & Compliance: Be a proactive member of the Incident Management Team and ensure business continuity for all facilities, ensuring operational resilience in the event of emergencies or unforeseen disruptions. 

• Vendor Management: Manage vendor relationships and service contracts to ensure cost-effective, high-quality service delivery.  Coordinate with Geo and Global Leads to manage procurement processes and vendor strategies.  

• Budgeting and Cost Management: Be financially astute. Oversee the site budgeting process for all facilities-related expenses, ensuring effective cost control and alignment with organizational priorities. Monitor expenditures and implement cost-saving initiatives where possible. 

• Continuous Improvement: Proactively identify areas