Jobs and Careers

Director of Case Management

Garden City, United Statesfull_timeVerifiedPosted 11 Jun 2025

About the role

Administrative Services:
1. Responsible for overall supervision of the building in the absence of the Executive Director
2. Must be familiar with and able to implement emergency procedures as outlined in the company’s Emergency and Disaster Plan
3. Respond to all requests for information and all other activities as directed by the Executive Director
4. Is available 24/7 for immediate consultation
5. Assure the accuracy of Resident records and documentation in adherence with company policies as well as regulations of the State Department of Health
6. Follow the policies and procedures related to incident reporting as well as State Department of Health Regulations
7. Maintain active community and professional relationships to support positive promotion of the Bristal.
  1. Develop contacts with community agencies (including clergy) serving senior citizens and will refer Residents when and where appropriate.
  2. Maintain a liaison with facility and the community nursing homes, hospitals and assisted living facilities.
8. At the request of the Executive Director, conduct marketing tours, gathers preliminary information using the inquiry questionnaire.

Resident Supervision:
1. Act as Resident advocate and assist Resident Services and Administrative staff in their continued service to the resident
  1. Visit with each resident to assess his/her concerns
  2. Assure off-site visits are being made to all hospitalized/rehab inpatient residents
    - Initiate contact with resident representative within 24 hours of resident transfer and admission to hospital
    - Assure initial contact with outside facility discharge planners/social workers at outset of resident’s hospitalization to begin seamless transfer back to the community
    - Conduct visit with resident during the hospitalization/rehab at the outset of the stay and throughout as warranted
    - Coordinate returns from hospital/rehab
    - Report resident progress to Executive Director/ Director of Wellness/Designee and any concerns regarding meeting continued retention standards

Refer all resident complaints and/or concerns to the Executive Director for immediate investigation and resolution
- Working with the Executive Director and Department Heads conducts follow-up assessments for correction to assure issue resolution.

Provide oversight to the admission process of the resident to include:
1. Conduct Initial Evaluation/Case Management Assessment (off-site or on site) prior to admission into the community and follow-up evaluation within 30-days of move in
2. Assure completion of pre-admission medical evaluation and other documentation by the appropriate licensed health care provider, as required by company policy and State Department of Health (at least 30 days prior to admission)

Acclimate residents and introduce them to other residents
Encourage residents to participate in social activities
Contact with resident’s representative within initial 24-48 hours to discuss resident’s preliminary adjustment.

Inform Director of Wellness/ Designee, and Resident Services staff of the general well-being of residents as well as their ability to live in the assisted living setting.
1. Alert the Executive Director and Director of Wellness/Designee and the resident representative of identified change in Resident status:
2. Complete appropriate company documentation for status change (care level, apartment change, other billing changes or updates)
Develop and update each resident’s Case Management Assessment (non-ALR)
Assure corporate policy and State Department of Health requirements related to resident Case Management is upheld:
1. Work with Department Directors to assure residents receive appropriate care and activity programs
2. Refers resident service problems to the appropriate Department Managers and Administration as necessary

Assist residents with referrals to pertinent agencies when needed and facilitates (when requested by resident or resident’s legal representative), completion of Medicare/Medicaid/ Long Term Care Insurance (et al) forms

Assist residents with obtaining benefits as needed, i.e., SSI, Medicaid, etc.
Provide resident/representative with information regarding higher level of care including referrals to a such facilities
Coordinate the Individualized Service Plan process including organizing ISP meetings, ensuring accurate completion of ISP, involve resident and/or resident’s r