Spa Receptionist-Part Time (Harrah's Ak-Chin Casino)

Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments, serving limited  F&B items in Lounge while partaking in genuine interactions that provide the highest level of guest service.

 

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
•  Initiate and engage in conversations in a professional and friendly manner.
• The ability to work in a fast paced and multi-task-oriented environment.
• Be able to schedule appointments with accuracy and in a timely manner in person and over the phone.
• Candidate must demonstrate computer knowledge including Word, Microsoft office and outlook. 
• Handles the computer booking system Book4Time and all cash handling procedures with accuracy and ease.
• Answer phones promptly and friendly.
•  Work well under pressure and handle multiple guests at one time.
• Knowledge of all spa treatments and retail items with the intent to suggest service offerings to best tailor the client’s needs 
• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items
• Perform other tasks assigned by Manager.
• Demonstrate the ability to serve alcoholic beverages in compliance with company policies and procedures. 
• Prepare deli plates and simple small offerings following Standard Operating Procedures (SOP). 
• Provide attentive and courteous guest service in the Desert Serenity Lounge at the Spa, ensuring a welcoming and relaxing environment. 

• High school diploma or equivalent.
• Successfully complete Food Handler Certification and Alcohol Awareness Course as required. 
• 1-2 years Reception desk and/or salon/spa experience.
• Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills.  
• Must be multitask oriented.  
• Must be detail oriented, friendly, outgoing and have excellent communication skills.  
• Must be able to work well with others and as a team.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Able to lift up to 20 lbs.
• Must be able to maneuver in and around the spa.
• Must be able to operate the following office equipment: computer, photocopier and telephones. 
• Responds to visual and oral cues. 
• Must be able to read, write, speak and understand English.
• Must be able to work in a close-knit environment with constant co-work involvement.
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.