Payroll Managed Services Representative
WorkstreamAbout the role
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics. We partner with a leading AI and robotics company to produce high-quality, large-scale egocentric (first-person) video datasets that help train advanced AI models.
Our Robotics team develops scalable data collection and annotation pipelines that enable the efficient creation of high-quality training datasets, helping AI systems better understand human actions, environments, and everyday interactions. We're also building a new category of connected hardware designed to operate reliably throughout the day in thousands of homes and businesses. By combining cutting-edge data collection, automation, and hardware innovation, this team is helping shape the future of intelligent systems and real-world AI applications.
Grow With Us
We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.
In this role, you'll combine payroll expertise with strong customer service skills, sound judgment, and a passion for continuous improvement. You'll collaborate closely with teammates and our Engineering, Product, and Design (EPD) teams to identify opportunities to streamline workflows, improve the customer experience, and scale our operations through thoughtful use of AI.
We're looking for someone who is dependable, detail-oriented, and customer-focused. You take ownership of issues from start to finish, communicate clearly, and adapt quickly to new tools and processes. You are excited by the potential of AI and automation while understanding that payroll requires accuracy, confidentiality, compliance, and careful human oversight.
This role is based in Lehi, UT, and follows a hybrid work schedule, with in-office collaboration on Tuesdays, Wednesdays, and Thursdays.
Day In The Life
- Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
- Prepare regular payrolls using customer-provided data points and recurring items
- Review payroll data, identify discrepancies, and follow established controls and procedures.
- Deliver accurate and timely Payroll services to customers.
- Handle sensitive payroll and employee information with a high degree of confidentiality.
- Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
- Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs.
- Identify recurring customer issues and manual processes that could be improved through automation.
- Share customer feedback and operational insights with team leaders and the EPD team.
- Participate in testing, rollout, and adoption of new AI-powered tools and processes.
- Maintain accurate documentation and contribute to knowledge-base improvements.
- Meet service, quality, productivity, and customer-experience goals.
- Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement.
Who You Are
- Experience: 2+ years in payroll, customer service, operations, HR technology, finance operations,
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