Client Implementation Manager

Salary Range: $57,000 - $145,000

Job Posting End Date: June 24, 2024

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Knowledge of Absence Management Industry (FMLA, ADAAA, STD/LTD)

 

• Strong understanding of client relationship management principles and best practices

 

• Excellent communication, negotiation, and problem-solving skills.

 

• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

 

• Ability to thrive in a fast-paced environment and adapt to changing priorities.

 

Education & Experience Required

• Bachelor's Degree In business management  or a related field.
• 4 or more years’ experience in client implementation, project management or a similar role preferably in the group/disability industry.

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Experience in client implantation, project management, or similar role.

 

Principal Duties & Responsibilities

• Acts as the primary point of contact for clients during the implementation process, maintain regular communication and providing timely updates on progress.

 

• Collaborate closely with internal teams, including sales, product development and IT to coordinate all aspects of client onboarding and integration.

 

• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.