Field Program Manager, Northern California

Company Description

Galileo is a nationally recognized summer day camp that's all about empowering young innovators to change the world! With over 70 diverse communities served and hundreds of thousands of kids inspired since 2002, we are a leader in the Innovation Education Movement.

Here, innovation, purpose and personal development converge, creating an environment where your talents shine and your impact is celebrated. We invest, test, and continually iterate to sustain a culture that values differences and centers inclusion for all. In fact, we were named one of the Best and Brightest Companies to work for in the Nation in 2023 and 2024. We have also been on the Best Places to Work in the Bay Area list more than 12 times, were named one of Forbes’ Best Small Companies in 2017, and a Top 100 Real Impact Company in 2019.

If you are intrigued by innovation education, project-based learning, and working in a professional, welcoming, kid-centered environment, join us!

Job Description

Galileo is looking for an experienced leader to join our team as a Field Program Manager. As Galileo grows our presence and sites throughout Northern California, this role will be instrumental in creating a best-in-class staff experience for our Camp Directors and summer staff, which in turn will create an exceptional camp experience for our valued families. Reporting to the Area Director and as part of a centralized Field Leadership team, the Field Program Manager will support camp operations and marketing across the region.

Key Responsibilities

• Manage a team of Camp Directors; creating professional development opportunities, giving timely feedback, and building a safe, welcoming staff team that values belonging, joy, and camp innovation & fun.

• Provide remote and on-site management and logistical support to Summer Day camps across a region encompassing Marin, Alameda, and Contra Costa counties.

• Create a community within your area and beyond through networking, insight sharing, and participating in regional events and activities to ensure that the critical elements of Galileo camp culture are modeled to their staff and campers.

• In partnership with the Area Director, develop camp operating plans for each managed site and train Camp Directors on all logistics and operations.

• In partnership with the L&D team, develop content for training Camp Directors, including facilitating retreat logistics and content, developing coaching materials, and deploying coaching capacity across sites.

• Partner with our People Operations Team to hire, onboard, train, and support our Camp Director team throughout the hiring process and the pre-camp season.

• Serve as an escalation point for your team on issues or challenges; assist in resolution that balances customer care and program needs.

• Contribute to planning and project work that elevates camp resources and operational processes; collaborate cross-functionally to thoughtfully design—and when needed, redesign—elements of the camp experience.

• Monitor and respond to feedback from customers and staff based on surveys and on-site observations to identify and mitigate challenges and performance gaps, and deliver excellent customer service

• Serve as an ambassador for Camp Galileo in Northern California by executing a field marketing strategy that includes events, distributing flyers in local neighborhoods, attending camp fairs, community building and providing support and management of marketing efforts to increase enrollment across the area.

You Are

• Strategic, organized and performance-driven. You can see the big picture and  look at the details of life through the lens of optimization of processes, measurable outcomes, and organizational alignment 

• Motivated, dynamic, and accountable. You take the initiative and feel responsible for getting things done.

• Adaptable and action-oriented. You can manage a variety of projects simultaneously. Changing deadlines? Multiple stakeholders? Easy breezy. You manage your time well and are meticulous about the details.

• A visionary collaborator. You can confidently contribute to a creative vision and have the team-oriented mindset to work with others to realize it effectively.

• A strong people leader. You have a vision for success and you know how to coach and guide a team on how to develop their management, operations, and customer service skills.

Work Location & Schedule

This is a full-time position, averaging 40 hours per week Fall through Spring, with increased hours during Summer months. While we prioritize work-life balance, there may be times when additional hours are necessary to meet deadlines and ensure the su