Customer Service Coordinator

1 YEAR FTC - CUSTOMER SERVICE - IBERIA

Position Summary

Manage all orders and queries from our Spanish speaking customers in our Iberia market. Help build and maintain a strong long-term relationships with our Iberia based team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex. Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space.

Principal Responsibilities

• Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
• Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy
• General Administration work
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Education / Experience Requirements

• Fluency in Spanish essential
• Working knowledge of Portuguese desirable
• Experience in the Spanish medical device market desirable
• EDICOM user level experience desirable.
• Education to Leaving Certificate level (or similar).
• Business or other relevant 3rd level qualification
• desirable
• A number of years' experience of working in a fast-moving customer service environment preferably
• within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• A self-starter / “Can do” approach and attitude
• Ability to work effectively within multi-cultural team towards strict deadlines.
• Accuracy and attention to detail are paramount
• Flexibility – willingness to help other colleagues to meet deadlines

Specialized Skills / Other Requirements

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity
• Good judgment and problem-solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers

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