Client Services Executive

Summary

Client Services Executive

 

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Client Services Executive whose role is to be responsible for providing key support to planning, management, and other special projects. Results are achieved through effective planning, execution, and use of resources. The ideal candidate will generate work requests, coordinate cross-functional tasks, and complete associated duties using proprietary software. As part of our winning team, you’ll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth. Looking to make an impact on overall growth strategies for the Consumer Packaged Goods industry?

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Maintaining Accounts: Prepare standard and ad hoc reports on account status; troubleshoot and resolve customer operational issues; monitor and maintain budget expense details against assigned accounts.
• Protecting Accounts: Oversee client communication to ensure operational alignment; document account plans and forecasts; manage deployment readiness and resource alignment.
• Special Projects: Planning program event operations based on costs, to develop and manage event marketing projects.
• Coordinate with Client Services Manager on project execution and client relations management.

Qualifications:

• Bachelor's Degree or equivalent job-related experience required
• 1-2 years of experience in the applicable field (i.e. CPG industry, sales and marketing agency, Customer, or Client)
• Experience in managing projects and/or events, client communications and deliverables, and project budgets.
• Demonstrated record of building and utilizing cross-functional relationships with stakeholders throughout the company.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Essential Job Duties and Responsibilities 

Job Duty 

Maintaining Accounts

• Prepare standard and ad hoc reports on account status: analyze account performance and contractual status data (e.g. compliance, inventory out of stock, consumer engagement data, etc.); research customer or account business health and other qualification variables that quantify risk or opportunity (e.g. retail market trends, individual shopper trends, etc.); generate reports on event readiness and business performance as scheduled or on demand (e.g. capacity reports, product procurement reports, event activation reports and summaries, etc.)
• Troubleshoot and resolve customer operational issues: revise inaccurate data entry; solicit and gain required approval, expedite customer involvement, or identify internal operations issues for escalation
• Monitor and maintain budget expense details against assigned accounts ensuring financial compliance, reporting, invoicing and reconciliation on projects and with business forecasts

Protecting Accounts

• Oversee client communication to ensure operational alignment. Directs communication on upcoming events towards customers’ executive associates and company’s field associates to ensure operational integrity to plan. Drafting all necessary operational communication each day to meet operational deadline and activation requirements.
• Document account plans and forecasts: assess activities to plan; monitor and update budget and revenue forecasts and manage event requirements in PTS to ensure accuracy in event activations; log activities to track progress against the plan
• Manage deployment readiness and resource alignment: ensure ac