Call Center Team Lead of Intake (Denver, CO)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Team Lead of Intake for our team in Colorado.&nbsp;</strong></span></p> <p><strong><em><span data-contrast="none">This position is leading a team of Intake Specialists out of our Denver, CO office. 9AM to 6PM; Weekends off!&nbsp;</span></em></strong></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Department &amp; Position Overview:</span></span></strong><span data-ccp-props="{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:80,&quot;335559740&quot;:276}">&nbsp;</span></p> <p>This role is patient and caregiver-focused on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise 8 team members to provide exceptional customer service to clients and caregivers.&nbsp;</p> <h4><strong>Every Day You Will:</strong></h4> <ul> <li>Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues&nbsp;</li&