Senior Director of Technical Services

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Work in conjunction with Eurofins business units and lab operations to ensure top tier technical and scientific services are being offered. Utilize technical expertise to build client relations and product offerings.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Advise and assist US Food labs on technical issues related to projects, bids and other issues
• Identify unique capabilities within Food Business Unit operations and facilitate the distribution of those Capabilities  throughout company
• Develop relationships with industry segments to provide cross selling and facilitate Eurofins capabilities accross the US Food network
• Assist Eurofins operations with customer interactions to maintain Customer satisfaction
• Work with lab operations to improve the technical and scientific aspects of the business units, in order to facilitate the resolution of technical issues affecting client satisfaction and emerging opportunities.
• Work closely with Eurofins Microbiologists, Chemists, Auditors, Marketing/Sales and Client Services to develop ideas, and review of presentations.
• Take a leading part in the marketing and sales process, and ensure that the relations with the clients are good and effective.
• Attend and lead meetings with key clients, at all levels and develop an in depth knowledge of customer requirements through regular meetings.
• Act as a liaison to strengthen ties between Eurofins US operations and worldwide operations
• Make sure that cross-selling synergies with other Eurofins laboratories are being developed.
• Assist in building consulting program through technical reviews of programs and assist with inspections/client visits.
• Set-up and conduct sales calls, especially as it relates to targeted areas of emphasis and larger prospects
• In coordination with the management of the Business Units, develop strategies to achieve and/or expand market leadership in the US, while reaching and/or maintaining the required level of profitability.
• Identify new markets for our existing services and new services that we can offer to our existing clients.
• Work closely with  Sales & Marketing team and Business Unit to keep them appraised of pending developments in the markets.
• Maintain active profile in various professional organizations.
• Attend trade shows and make  presentations  at trade  shows and professional society meetings.
• Remain current on technical activities representing potential business opportunities for Eurofins through active participation in work groups and seminars.
• Prepare and submit an End of the Month report each month.
• Lead according to Eurofins Leadership Charter and act as a role model for leadership and staff.
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Specific Assignment Details Continued:

• Provide regulatory expertise to Eurofins and clientele
• Provide program assistance to Eurofins and clientele (examples being, HACCP, export, organic, BRC, SQF, etc.)
• Provide crisis / recall sup