Security Coordinator - Evening/Night Shift

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. 

DZCA honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, Curious, United, Courageous, and Transformative in all that we do.

The Security Coordinator - Evening/Night Shift provides leadership support and coordination of security operations during evening and overnight hours. This role supports a team of Security Specialists and Officers by ensuring shift coverage, providing training and guidance, and coordinating with other departments and external responders. In the absence of management, this position serves as the on-site lead for incidents, emergency response, and interdepartmental collaboration, including during evening events. This role is also essential in maintaining safety, operational continuity, and guest/staff support during non-business hours. 

While subject to change with the needs of our operations, the default shift time for this position is approximately between 6 PM- 2:30 PM. Operational needs determine scheduled days off and are regularly assessed.

Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!

Essential Duties and Responsibilities

Leadership Support

• Serve as Swing and Overnight Shift Supervisor; assign and guide the work of Security Specialists (I) and Security Officers (II/III) to ensure shift coverage and continuity of operations.
• Oversee fixed posts, patrol teams, and Command Center operations; communicate shift updates with Security leadership.
• Coordinate personnel and resources to support routine shift functions and special assignments, including rentals, deliveries, contractor access, and overnight events.
• Promote a collaborative, safety-focused, and service-oriented team culture, lead by example on professional conduct and guest engagement.
• Provide in-the-moment feedback and document basic performance observations; identify areas of growth for team members on shift.
• Assist in documenting and resolving complaints involving security personnel.
• In the absence of Security leadership, act as liaison to other Zoo departments and public safety agencies; serve as point of contact during after-hours events.
• Work closely with overnight partners, including Night Keepers, Grounds, Environmental Services, and Events teams, to ensure coordinated campus safety.

Security Operations

• Support shift coverage by performing duties of Security Officer II/III or Specialist as needed.
• Respond to calls and incidents; implement emergency procedures and support coordination with public safety responders.
• Administer first aid and coordinate with EMS and related entities as required.
• Assist and engage Zoo guests and staff in a welcoming and professional manner.
• Complete incident investigations and generate clear, accurate reports.
• Assist with ID card and key distribution as directed.
• Support general campus safety efforts, including snow and ice removal.

Emergency Response

• Serve as an on-site point of contact during emergencies in the absence of department leadership.
• May assume Incident Commander duties when needed; establish unified command with fire, law, or EMS responders.
• Actively participate in emergency response protocols, including Incident Command System roles.

Staff Training

• Provide shift-based instruction on policies, procedures, systems use, First Aid/CPR/AED, and de-escalation.
• Help develop the training and mentoring skills of Security Officer III team members.
• Lead on-the-job training for new Security Specialists (I) and Officers (II) as assigned.
• Track and report on trainee progress and contribute to the continuous improvement of training practices.
• Maintain organized records of completed training.
• Deliver safety/security briefings to Zoo staff and volunteers as needed.

Shift Coordination & Administration

• Maintain and adjust shift schedules; review time-off requests, ensure post coverage, and monitor break compliance.
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