Event Services Technician - Event Technology, Audio Visual

Event Services Technician  

$25.00 - 27.50/hr   

Company Overview   

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.  

Job Summary:  

The Event Service Technician is responsible for assisting with the floor operations, including setup, strike and operations of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% travel anticipated outside assigned region.   

Essential Functions:   

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience:  

• High School Graduate or equivalent
• Prior exposure to audio-visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking

Required Skills & Knowledge:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.   

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Generous time off with PTO, holidays and sick/personal days 
• 401k with a contribution match 
• Insurances; health, vision, dental and more

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer

 Pinnacle Live is committed to welcoming, valuing, and supportin