Principal Production Support Specialist - Authorizations, Digital, Core Data

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with client servicing teams, leadership and executive leadership teams in Global Operations to assess any operational gaps and provide strategic solutions while keeping up with industry best practices and giving client focus the top priority. Dedicated to onboarding new projects and enhancing existing processes, specifically supporting the Payments Authorization Platform, Digital Platform, and Core Data Platform Services.

How You'll Do It

• Identifies & coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and Customer interactions.

• Supports deep-level Infrastructure platform (design, system level requirements/interfaces … etc.) Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products … etc.)

• Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.

• Conducts analytics to find the business impact & solution for strategic customer impacting incidents/requests.

• Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of organization.

• Liaises and champions between Client-Facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood incorporating items such as Voice of the Customer (VOC), Payments industry alignment/awareness, and/or go-to market implications.

• Ensures Infrastructure needs are identified and prioritized.

Qualifications You'll Need
The Basics

• Bachelors Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing or related.

• 6+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

• In lieu of degree, 8+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

• Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

• Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

• Primarily, where is this job performed? Primarily performed indoors in an office setting.

• Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.

• Does the job require travel? No

Bonus Points If You Have

• 8+ years Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications or related

• SQL

• Teradata Basics

• Professional splunk knowledge manager certification