Lead Director, Marketplace Strategy & Partner Growth

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Lead Director, Marketplace Strategy & Partner Growth will serve as the enterprise leader responsible for shaping and executing CVS Health’s marketplace and partner growth strategy. This role will drive innovation, operational excellence, and financial performance across third-party marketplaces and emerging retail platforms, including innovative retail models. The Lead Director will lead a high-performing team, foster cross-functional collaboration, and serve as a key voice in enterprise commerce strategy.

This leader will be accountable for delivering sustainable growth through long-term strategic partnerships, digital merchandising excellence, and platform innovation, while also cultivating a culture of talent development and inclusion.

Core Responsibilities:

• Strategic Planning: 

• Develop and lead the long-term vision for CVS’s 3P marketplace and retail partner ecosystem, aligning with enterprise growth objectives
• Routinely engage with peers and senior leaders (VP, SVP)  across stakeholder groups in thought partnership on policy development and strategy assessment, re-directing as necessary to meet dynamically changing regulatory environment
• Closely monitors macro and micro trends in the sales environment to evaluate risk using internal/external data and subject matter experts; makes adjustments to strategy and actions accordingly 
• Navigates ambiguity and change to achieve goals despite potential obstacles
• Leads and participates in meetings/calls with corporate partners and retail C-Suite Leaders to support overall agenda  and governance strategy
• Champions innovation by bringing ideas to own VP & SVP as well as the broader PCW Team in an agile way, while balancing growth against financial risk and incremental cost to the organization
• Identify pilot programs, and scale new business models, revenue streams, and platform capabilities across 3P marketplaces, DashMart relationship and other partners

• Maintains three-year roadmap for IT system enhancement investments to support overall agenda

• Oversee assortment strategy, pricing, promotions, and digital merchandising across all marketplace platforms
• Guide the execution of new item launches, curated collections, and category expansion initiatives
• Ensure excellence in digital item setup, content management, and platform experience optimization

• Delivers Results:

• Build and maintain strategic relationships with key marketplace partners and internal stakeholders.
• Own full P&L accountability for marketplace channels; lead strategic planning, forecasting, and performance reviews for this business
• Oversee legal, procurement, and risk engagement for all partner agreements and contracts.
• Oversee operations of partner storefronts, including catalog health, compliance, and customer experience.
• Drive platform growth through data-driven insights, promotional planning, and cross-functional execution.
• Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables. Empowers the team to drive action steps to bring to completion

• “Inspects What They Expect” – routinely inspects and monitors key processes and functions; institutes improvement measures as needed; holds team accountable to KPIs and deliverables
• Optimizes and level sets expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, Business Compliance Office, and IT to ensure appropriate levels of support and collaboration
• Work cross-functionally with CSC partners to develop strategies and action plans to mitigate identified risks and opportunities tailored to the specific needs of each operating Division.   
• Optimizes use of data to support field execution of key programs and processes; ensures field feedback is incorporated by team into dashboards and reporting to improve utilization and effectiveness

• Actively manages team resources to ensure OpEx, CapEx and IT Labor Hrs spend is within fiscal year budget; recommends and advocates for budget for upcoming fiscal year to support the str