Receptionist

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.  Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$21.63/hour

FLSA Status: Non-Exempt

Summary

The Receptionist serves as the first point of contact for visitors, clients, and employees. This role will be responsible for the professional and efficient management of office lobby, visitors, telephone calls/inquires, as well as a variety of clerical duties that support the daily office presentation and operation.

Duties and Responsibilities

• Greet and assist all visitors/vendors in a professional manner.
• Promptly answer incoming calls/inquiries by directing and/or relaying messages and providing information related to the company.
• Ensure lobby area, conference rooms, kitchen, restrooms and common areas are kept neat, clean and stocked with appropriate supplies.
• Restock all shared copy machines with paper and ensure they are in working order.
• Handle the ordering and invoicing of office and kitchen supplies.
• Oversee the scheduling/reserving of three conference rooms.
• Responsible for sorting/distributing incoming and outgoing mail at start and end of every business day, as well as delivery of interoffice mail between offices.
• Sign for deliveries when necessary and notify recipients.
• Ensures postage system is operational and keeps supervisor informed of postage needs for meter.
• Support HR with onboarding activities such as preparing desk areas for new hires and badges.
• Help coordinate and set up internal office activities and employee events such as office breakfast, happy hour, birthday treats, and holiday lunches.
• Assist business leaders with special events that require ordering catering.
• Back up executive assistant to President as needed.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective relationships
  • Active listener
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations
• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results
• Functional Competencies
  • Looks for ways to improve and promote quality
  • Demonstrates accuracy and thoroughness
• Team Orientation
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge switchboards and multi-line telephones.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong organizational skills and attention to detail.
• Professional attitude and pleasant demeanor in dealing with many different types of people.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Professional attitude, reliability, and a strong sense of discretion.

Education and/or Experience

• High school diploma or equivalent required; associate degree preferred.
• 1-2 years of experience in administrative, receptionist, or customer service role.
• Interest or knowledge of Broadway industry a plus

Communication Skills

• Ability to respond to common inquiries or complaints from customers, partners, or members of the industry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While perfo