Senior Client Services Specialist

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Our East Syracuse, NY laboratory is looking for a Senior Client Services Specialist to join their Customer Service team!  The Senior Client Services Specialist is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Specialists guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing. The Senior Client Services Specialist is a thought leader for the EHS team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer satisfaction and business processes.

Job Duties:

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
• Assists clients in understanding reported results, how they compare to Occupational Exposure Limits, and how anomalies may impact reported data.
• Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
• Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
• Enters orders for supplies to ship to clients for sample collection.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
• Provides quotes and reviews invoice pricing for sample submissions.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent in Environmental Science, Biology, Chemistry, or a related field and a minimum of 5 years’ relevant experience (Required)
• Customer service experience (Required)
• Understanding of environmental data and/ or EPA methodology (Required)
• Adheres to internal standards, policies and procedures (Required)
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory. (Required)
• Basic Computer Skills in Microsoft Office (Required); Advanced Computer Skills in Microsoft Office (Strongly Preferred)
• 10% Travel annually; Some travel might be international. (Required)
• Work requires willingness to work a flexible schedule.  Longer hours, evenings and/or weekend work will be necessary occasionally/frequently as job duties demand. (Required)
• Ability to lift, carry, push and/or pull upwards of 20 lb on an occasional basis (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.