BHOM Maintenance Supervisor (51671)

BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Maintenance Supervisor, internally known as Service Manager, performs a wide variety of maintenance, supervisory, and administrative tasks as required. This position is a “working supervisor” position; therefore, the Maintenance Supervisor can expect to be involved directly in completing various maintenance or repair responsibilities, including but not limited to: performing tasks related to the repair and maintenance of the buildings, grounds, mechanical, plumbing, HVAC, electrical, and electronic systems of the property; responsible for ensuring upkeep and pleasant external appearance of the property. 

The Maintenance Supervisor must accomplish these responsibilities by creating a positive work environment; building relationships with the service team, contracted vendors, and all other property teams and residents; exercising good judgment; delivering outstanding customer service; and actively participating on the community management team. 
 

Essential Job Functions:

• Oversee work of all vendors contracted to do work on or provide services for the physical facility. Develop positive relationships with vendors, keeping in mind the best interests of the property and residents.

• Select, train, supervise and evaluate Maintenance Technicians, Groundskeeper, Work Study Student Residents and Housekeeper (note that all positions do not exist at all properties)

• Manage the workflow of service requests and other related tasks in order to ensure the smooth operation of the property; ensure that service requests are received in a timely and orderly manner from office team. 

• Assign workload to self and team, ensuring that office staff have the information and tools they need in order to respond effectively to questions from residents, particularly if the repair will be delayed; review documentation of work completed at the end of the day, and document this information in accordance with company standards.

• Assess performance of maintenance team in completing service requests, including whether a call back is necessary, efficiency of staff, their problem-solving skills of staff, and any feedback from residents or the GM.

• Manage areas of the budget related to facilities; be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted; discuss in advance with GM if expenses may exceed the amount budgeted for the month.