Supplier Performance Reporting Manager, Gdynia/Gdańsk or Stockholm

Job ID: 22064

 

Would you like to  ensure that Nordea’s Information Communication Technologies (ICT) suppliers are providing maximum value, by delivering stable IT services within agreed service and performance level and risk appetite? Then here is a great opportunity for you. 
 
We are looking for a Supplier Performance Reporting Manager to join our Supplier Performance Management Team. This is an opportunity to join a great international team on a mission to achieve optimal outcome through collaboration with our suppliers.
 
At Nordea, we know our customers’ needs are changing, and we’re deeply committed to meeting these requirements with our new solutions. We’re creating an agile environment where we’re utilising the power of technology and where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 
 
Your future responsibilities

Welcome to the Supplier Performance Management team! We optimize supplier performance and enhance risk management, unlocking sustained business value for our organization. We also implement various reporting solutions and needed governance around Nordea’s ICT suppliers.

 

You will join an international team where people are the most important, and work is not only a place to go! We take pride in what we do, prioritize a learning culture and strive to have fun in our daily work. The role is based in Poland (Gdynia/Gdansk) or Sweden (Stockholm). In our team we follow hybrid model of working. 

 
What you’ll be doing:

• Onboarding suppliers to the reporting tools and dashboard, and ensuring that all necessary information is updated in our repositories
• Maintaining and identifying areas of improvement in the reporting tools and dashboard, and driving the prioritised improvement activities 
• Collaborating with external suppliers and Nordea’s teams to ensure timely and accurate reporting in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Analyzing supplier performance data to identify trends and areas for improvement 
• Creating comprehensive reports and dashboards to communicate performance insights to stakeholders and senior management
• Developing and maintaining strong relationships with Nordea’s suppliers and internal stakeholders
• Staying up-to-date on emerging technologies and industry trends in performance management, and recommending appropriate process enhancements and tools to drive continuous improvement 

 

Who you are
 

Collaboration. Ownership. Passion. Courage. These are the values that guide us in Nordea being at our best – and that we hope you share with us. You’re collaborative, communicative, dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
 
To succeed in this role, we believe that you:

• Have strong analytical and problem-solving skills with a keen eye for detail
• Actively seek information to understand situations, problems and expectations 
• Are open to change and receptive to new ideas 
• Have excellent communication and interpersonal skills to effectively collaborate with internal teams and external suppliers
• Are a dynamic individual with a passion for optimizing supplier performance

Your experience and background:

• Possess experience and knowledge of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in a ICT environment
• Have a background in functions such as Supplier Management, Vendor Management, and Supplier Performance Management
• Have a proven ability to collect, analyze and interpret data
• Are experienced in managing stakeholders on all levels internally and externally

 

Does this sound like you? Then please apply! 
 

Next steps

Submit your application no later than 15/02/2024. 

 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

We reserve the right to reply only to selected applications.

 

For candidates in Sweden only - For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.

 

For candiadtes in Poland only - Please include permit for processing personal data in CV as following:

 

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the fre