Engineering Manager

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

Our Budapest hub

We have selected Budapest to build our first software development centre outside of London. We are already building our core services for Pricing, Fraud and Claims in Budapest, and are currently on a path to grow the current teams and create new ones by expanding the range of products we develop in Budapest.

About our Fraud Tech Team you’ll be joining

Our mission is to build a robust fraud platform dedicated to outsmarting fraudsters attempting to sneak past our defences. With one of the most sophisticated tech stacks in the company, our work involves not just combating fraud but also continuously refining and simplifying our stack and processes to stay ahead in the game.

Our recent triumph involves the launch of our latest blocking service, a cutting-edge solution designed to halt fraudsters in their tracks. By leveraging information from across our business, we’re setting new benchmarks in preventing repeat offenders from making a comeback. We are now increasing the granularity of our fraud checks, extending them to cover more cases, and integrating with more advanced machine learning models to stay ahead of emerging threats. Additionally, we are committed to refactoring some of our legacy services to enhance performance and reliability. These initiatives, along with our ongoing efforts to boost the efficiency of our fraud agents, underscore our relentless dedication to fortifying our defences against fraud.

If you're curious about our Engineering culture and ways of working, check out the Engineering Handbook.

What you’ll be doing

In Marshmallow we build products through cross-functional teams of Engineers, Product Managers, Data Analysts and Data Scientists focusing on a business domain. You will be responsible for leading and growing the Engineering function within one of our local teams. Our Engineering Managers:

• Lead and Mentor a High-Performing Team: Guide and develop a talented group of software engineers, fostering a culture of collaboration, innovation, and continuous improvement.

• Drive Technical Excellence: