Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Telehealth Nurse Navigator is responsible for serving as the patient and/or caregiver single point of contact for all interactions including clinical and reimbursement. This position will serve as the dedicated voice to the patient for product specific education, care coordination, and individualized adherence support outreach. In addition, the position will support on-going adherence by working with the patient on short and long term goals using care planning tools. Serving as the dedicated voice to the patient and/or caregiver, this position will also communicate the results of the benefits investigation, enroll and administer co-pay, patient assistance, and clinical trial, collaborate on shipment of free goods, conduct missing information outreach to patients and provide on-going commercial service support for the patient.

Hours: 12p-9p EST

• Provide adherence services focused on primary non-adherence and in-home injection training

• Coordinate in home injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up

• Provide consumer support in a call center environment for patients receiving treatment.

• Risk assess patient for compliance and adherence to treatment regimen

• Identify barriers to care

• Support patient care planning and development of short and long term goals

• Provide information about disease process

• Provide emotional support to patient and family members

• Accepts inbound calls and makes outbound calls to enrolled patients

• Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects

• Enter all consumer activities accurately in clinical data base

• Intakes and reports adverse events as directed

• Provide case management support

• Provide patient support for payer policies and coverage issues

• Communicate reimbursement and financial assistance information

• Conduct missing information outreach

• Communicate completed benefits investigations

• Identify, enroll, and administer the co-pay program

• Responsible for administration of the PAP and clinical trial programs

• Conduct on-going assessment of eligibility for commercial services

• Collaborate with internal and external stakeholders to order, coordinate, and confirm shipments

• Must be able to work a flexible schedule and have flexibility for changing program needs

• Performs related duties as assigned

Education:

• Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in

• any state with the ability to obtain licensure in all 50 states

• Graduation from an accredited nursing program

• Experience with and/or potential to provide high quality customer service

• 3 years nursing experience required

• Telephonic experience a plus

• Certification may be required

• Graduation from an accredited nursing program

• Case management experience preferred

Skills:

• Excellent oral and written communication skills

• Excellent interpersonal skills

• Ability to use a computer for data collection proficiently

• Strong organizational skills; attention to detail

• Good critical thinking skills

• Strong computer skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may i