Emerging Product Services Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Emerging Product Services Associate will manage multiple projects simultaneously, interact cross-functionally with multiple teams in the Product Organization, and be prepared for frequent directional changes with work and responsibilities based on business needs.  This role will work with Product Teams (Stakeholders) to develop and drive the evolution of new and existing service workflows and ensure that we are scaling and enhancing key functionality for the benefit of our clients and their patients with minimal client work. Responsible for automating workflows, scaling and enhancing functionality on athena emerging products and transitioning enhanced and executable work to other teams (primarily to Client Support, Core Operations, & AHI for execution.) (S)he will be responsible for creating strong business cases which influence product implementation and execution, applying critical thinking to work through failures, and to account for all contingencies.  The primary product support area for this role will be in support of our athena Care Collaboration strategic initiative and product.

Essential Functions (Duties and Responsibilities):

50% Coordinating with Product (athena Care Collaboration) to execute on, iterate and evolve existing and emerging work

• Identify and lead the transition of work from Emerging Product and Platform teams to the EPS team:

  • Shadow individuals on product teams, understand pain points, advocate for transition of work (to fix/solve/operationalize) and then send back or transition elsewhere.

  • Build out project plans & transitions plans, figure out where to load balance/prioritize work. In conjunction with manager make recommendations for automation: test, execute, & identify redundancies.

• Act on opportunities for innovation to streamline work between internal teams and clients; work directly with Product to advise on the creation of new tools and product improvements to automate and support work

  • Give input to manager in aggregating and quantify the investment in automating or tool creation.

• Own significant level of responsibility in the process of executing, scaling and improving emerging work by contributing and designing elegant solutions

  • Execute and (create and document when necessary) SOPs and best practices for Emerging Product Services processes for clients and Athena

  • Translate findings, solutions, and recommendations into relevant/comprehensive business terms to stakeholders (ie. different product teams)

30% Development, piloting, and documenting new work and workflows

• Serve in consulting manner regarding communication, navigation and coordination with patients or clients, while enforcing & ensuring compliance.

  • As a member of a team that works with all emerging products & product teams, responsible for Informing the different product teams where they need to coordinate and break down silos to prevent overlap, redundancy, and non-compliance.

• Assess deliverables for quality and completeness and provide necessary contingency planning to limit risk.

• Evaluate and report on proficiency of individual and department workflows ex: monthly report out on KPIs, results from product/process testing, recommendations for moving forward & what’s working & not working

• Act on identified gaps in process or functionality found through evaluation and engage proper channels to address issues

• Calibrate with key stakeholders to clearly articulate and establish SOPs for new work and workflows, update SOPs as necessary.

20% Special Projects

• Lead, coordinate, and manage client and team projects within specified timeframes ex: may be asked for additional assistance or guidance from clients outside initially defined project, ie. additional work for Steward Medical in consulting/training capacity

• Communicate project status, timelines, and deliverables to project stakeholders

• Provide direction to support deliverables and objectives and appropriately escalate potential risks in compliance or functionality.

• Stakeholder management: Manage and defuse conflict as work shifts between product teams & EPS team to ensure project success

Education & Experience Required:

• 3+ years of professional experience or equivalent combination of experience and education (Bachelor Degree)

• 2+ years of analytical and/or project management experience preferred

• Working understanding of athenaOne; athenaCommunicator,