INBOUND CUSTOMER SERVICE REPRESENTATIVE

Job DetailsLevel: EntryJob Location: Dubuque Office - Dubuque, IA 52001Salary Range: $11.50 - $11.50 Hourly

 

 

Inbound Customer Service Representative

 

 

Foodies wanted!

Do you love hosting get-togethers, sharing recipes, or just enjoy talking about food?

 

 

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

 

 

If you enjoy working with people, are passionate about providing top-notch customer service, and have experience in customer service and/or data entry, we want to hear from you!

 

 

Responsibilities:


Effectively address and resolve consumer questions or concerns
Clearly document and update consumer records based on interactions
Accurately and efficiently manage multiple consumer interactions


 

 

Home Office and Workspace:


Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections – either three outlets or a power strip
Maintain the workspace in a safe condition
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous phone availability throughout your shift; flexibility to handle non-work-related tasks is not possible


 

 

Preferred Skills:


High school diploma required; college education preferred
Minimum of 2 years of customer service experience in a call center environment
Social media experience a plus
Excellent written and verbal communication skills
Positive and professional demeanor
Experience working on a computer
Experience working in Microsoft applications – Word, Excel, Teams
Experience working in Customer Relationship Management (CRM) platforms
Experience supporting brand/consumer products and/or services
Experience with diagnosing and troubleshooting


 

 

Training:


Product training – become an expert on our client’s range of products
Systems training – learn how to navigate and enter data into a Customer Relationship Management (CRM) platform and telephony applications
Hands-on training – job shadowing and practicing while being virtually connected with team members for a better learning experience
100% attendance required


 

 

Why Us?:

At ACC Premiere, we understand the importance of work/life balance and we offer many benefits and services that support this:


Paid training
Work from home – enjoy a better work/life balance!
DailyPay – work today, get paid tomorrow!
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Employee assistance program – free sessions with our partner company
Referral program


 

 

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

 

 



 
Qualifications