Audio Visual Systems Engineer

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

AV Systems Engineer, New York City

Join our rapidly expanding team and be at the forefront of revolutionizing how we connect and collaborate. We're seeking a passionate and driven AV Systems Engineer to play a crucial role in maintaining and optimizing our cutting-edge integrated AV systems for Convene’s New York City region. This isn't just a support role; it's an opportunity to directly impact our dynamic workplace and contribute to seamless communication across our portfolio. The AV Support Engineer will report directly to the AV Systems Manager.

What You’ll Do: 

We are seeking a New York City-based AV Systems Engineer to join the AV Systems/AV Support team at Convene who will assist in supporting our New York City region. As a hybrid employee, the AV Support Engineer will be tasked with routine and critical support of worldwide AV systems within the Convene portfolio. This position reports to the AV Systems Manager and collaborates within the AV Engineering department in our efforts to troubleshoot and maintain, research and develop, and commission and certify the company’s integrated AV systems. 

The ideal candidate for the position will have working experience and functional knowledge of integrated AV systems, including video distribution and control systems. Knowledge of live event audio/video operation fundamentals is desired, but not a prerequisite. A keen interest in developing or honing AV integration programming skills (audio DSP, Acoustic Echo Cancellation, Crestron control systems, etc) is highly beneficial.

What You’ll Do:

• Manage remote and in-person work orders using internal ticketing system
• Claim work orders voluntarily or receive assignments from AV Systems Manager
• Maintain frequent communication with senior engineering and operations staff
• Report results, ask questions, and raise new issues
• Relay costs, scheduling, and instructions to staff and external vendors
• Complete additional tasks as needed
• Supervise third-party AV integration workers on-site
• Understand and perform internal Quality Assurance procedures
• Ensure proper completion of external work orders and new property openings
• Maintain up-to-date knowledge of Convene’s integrated AV Systems and the commercial AV industry at large
• Work closely with AV Systems staff and on-site AV Operations team members to ensure systems are maintained and operational with as little disruption as possible
• Responsible for responding in a timely manner with a hospitality-focused disposition to assigned support tickets on our internal ticketing system, and maintaining the same professional mindset when assigned to AV support tasks in-person as needed

What We Look For: 

• Minimum 2-4 years of experience as AV Installer/Technician for integrated systems
• CTS Certification Ideal
• Professional interest and experience in AV Control Systems, Digital Signal Processors (DSPs), and AV over IP (AVoIP) technologies; Crestron, Biamp, Extron, and Cisco training/certifications are ideal, for example:
• Knowledge of testing, troubleshooting, and Quality Assurance/commissioning of integrated AV systems
• Fundamental knowledge of Networking and topology of networks as relates to AV (IP Addresses, VLANs, IGMP, etc)
• Ability to visualize and describe a “signal path” of audio, video, control, and networking 
• Experience operating or troubleshooting audio soundboard mixers, such as Yamaha TF3
• Working understanding i.e. “good ears” for recognizing issues with gain, EQs, filters, AEC
• Working understanding i.e. “good eyes” for recognizing small, subtle issues with AV wiring
• Proficiency with Mac and Windows operating systems
• Learn and execute AV Engineering processes and requirements, such as correct labeling of support tickets, creating/organizing/relaying status of long-term projects on Jira kanban board, and certifying correct completion of work orders by external integrated AV companies
• Working knowledge and experience in any and all of the following:
• Working experience in AV installation tasks, such as: