Operational Excellence Leader – North America Client Services

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At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Operational Excellence Leader – North America Client Services provides support and application of DBS (Danaher Business System) across NACO Client Services by leading initiatives that improve business results in order to meet the requirements of our customers. The position includes chief of staff responsibilities to the NACO Vice President of Client Services leading operational and strategic excellence through devising improvement strategies, coaching department leaders on management success, analyzing and interpreting results, and proposing recommendations throughout the organization. In this role, the individual will also facilitate Kaizens to drive change in a fast paced "ever changing" environment leveraging strong interpersonal, professional, and collaborative skills. The role is responsible for driving learnings and work through others at all levels, utilizing a very "hands on", Gemba based approach to applying and teaching DBS.

The individual will support the overall Quote to Cash organization within Client Services and work directly with other Commercial partners within; Field Sales, Inside Sales, Finance, Marketing and Service organization leaders to provide improvement consultation and execution leveraging the Danaher Business System (DBS) model and project management. The individual will interact with peers, leadership, and field employees on a daily basis, building strong partnerships and support for your NACO contract base. 

In this role, you will have the opportunity to:

Execute the Chief of Staff role for the North America Client Services leadership team.

• Direct the creation of the monthly Operational Reviews for the Client Services leadership team to track progress against the annual objectives and priorities. By utilizing DBS tools such as bowlers for monthly KPI tracking, Action Plan’s for monthly deliverable tracking, and PSP forms (Problem Solving Process) for the development & tracking of countermeasures.

• Partner with Client Services leadership to establish priorities and annual associate objectives and cascading processes to ensure objectives support strategic initiatives. Establish improvement strategies for Client Services through partnership with department leaders while supporting focus on the top priorities and objectives.

Build DBS muscle within the North America Client Services organization to support achieving organizational priorities and associate development.

• Work with and coach Client Services team to install and drive excellent daily management (DM) and problem-solving processes (PSP) to find root cause and countermeasure for driving/delivering growth plans.

• Utilize a variety of DBS tools (Kaizen, VPM, PSP, Daily Mgm’t.), direct the processes (Strat Plan, Policy Deployment, Kaizen, etc.) of translating plans into the necessary tactical actions required to achieve key strategies. Schedule, charter, and facilitate kaizen projects.  Ensure effective sustainment of results and support problem solving as needed to close gaps to targets.

• Create and facilitate the prioritized cross-functional Kaizen Funnel process to close appropriate KPI gaps or drive top priorities. Coach and ensure vigorous Kaizen funnel development, preparation, execution, and sustainment. Directly provide formal and informal DBS training, coaching and mentorship through pursuing certification in DBS tools for yourself and directing/coaching associates to do the same.

The essential requirements for this role are:

• 14 years with bachelor’s degree or master’s degree with 12+ years’ relevant experience

• 5+ years in commercial roles with demonstrated success in process/performance excellence.

• If not local to Brea, CA, must travel to Brea, CA at least 1 week a month (minimum 25%).

• Strong project management experience, and results driven personality

• Proven track record of developing and sustaining ope