Dutch Customer Experience Specialist - Join a Bold iGaming Leader in Malta

<h3><strong>The Opportunity: Swap Grey Skies for 300 Days of Sunshine</strong></h3><p>Are you ready to kick-start your career in the fast-paced world of iGaming? This role is about more than just support—it’s about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.</p><p>Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter.</p><h3><strong>The Role: Impact &amp; Ownership</strong></h3><p>As our <strong>Customer Experience Specialist</strong>, you will be the go-to person for our Dutch players. We believe in empowering our team to actually <em>solve</em> problems, not just pass cases around.</p><p><strong>What you’ll be doing:</strong></p><ul><li><strong>Multichannel Support:</strong> Assisting players via phone, chat, and email regarding account queries, payments, and general support.</li><li><strong>End-to-End Resolution:</strong> Solving cases fully—you own the player's journey from start to finish.</li><li><strong>Operational Integrity:</strong> Approving withdrawals, handling KYC (Know Your Customer) documentation, and running daily security checks.</li><li><strong>Strategic Feedback:</strong> Spotting trends and sharing insights with internal teams to improve our processes and products.</li><li><strong>KPI Driven:</strong> Contributing to a high-performing team atmosphere and meeting service level targets.</li></ul>