Software Asset Management Analyst

At Henderson, we're about more than just buildings
We're about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do
We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different
We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We’ve always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential – both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here: https://youtu.be/AIt17t_uJ-A?si=oSMy5zQeUcb_faE3


Job Summary:
The IT Asset Management (ITAM) Analyst supports the lifecycle management of IT assets, with a primary focus on software licensing, technology acquisitions, and compliance. This role ensures that IT assets are effectively tracked, governed, and optimized from request through retirement, aligning with IT service management (ITIL) practices and organizational financial objectives. Working closely with the IT leadership, finance, service owners, and support teams, the analyst helps maintain accurate asset data, supports licensing compliance efforts, manages approved software standards, and contributes to vendor renewals and audits. This role plays a key part in improving cost transparency, mitigating licensing risk, and enabling efficient, compliant use of technology across the organization.
Minimum Qualifications
• Bachelor’s degree in Information Systems, Business Administration, Finance, or a related field required, or equivalent combination of education and experience.
• 3+ years of experience in IT asset management, software asset management (SAM), IT service management, procurement support, or related IT operations role required.
• Foundational understanding of software licensing models (e.g., subscription, perpetual, user/device based, SaaS) required.
• Experience working with ITAM, CMDB, or ITSM tools (e.g., HaloITSM or similar platforms) required.
• Working knowledge of financial concepts related to IT assets, including budgeting, depreciation, and expense management.
• Strong attention to detail with a focus on data accuracy and integrity.
• Analytical and problem solving skills, with the ability to reconcile data and identify discrepancies.
• Ability to collaborate cross functionally with IT, finance, vendors, and business stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency in Microsoft 365 tools, particularly Excel for data analysis and reporting.
Preferred Qualifications
• Experience supporting asset tracking, license management, or audit activities in an enterprise environment strongly preferred.
• Familiarity with IT service management (ITSM) concepts; ITIL v4 Foundation certification preferred.

Job Responsibilities/Accountabilities:
• Support the end to end lifecycle of IT assets (with emphasis on software), including request, procurement coordination, deployment tracking, maintenance, and retirement.
• Maintain accurate and complete asset records within ITAM and service management systems.
• Partner with the IT Service Desk and other operational teams to reconcile asset data and ensure proper tracking of deployed hardware and software.
• Assist in establishing and improving asset management processes, procedures, and documentation.
• Track software entitlements, usage, and deployments to support effective license management.
• Assist in maintaining compliance with vendor licensing agreements and internal policies.
• Support interna