Senior Manager of Accounts Receivable

At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.

The Senior Manager of Accounts Receivable will be a key member of the finance team and will report to the VP, Accounting. This individual will be responsible for providing leadership and management of the Accounts Receivable department and will own the Accounts Receivable, Collections and Cash Applications processes including implementing and managing metrics and processes to ensure accounts receivable targets are met. The position will require the ability to effectively communicate with all levels of the organization. 

 

Responsibilities:

• Manage the Accounts Receivable team, providing guidance, training, and performance feedback.
• Develop and manage Accounts Receivable policies and related internal controls.
• Lead the collaboration effort with cross-functional departments (i.e., sales, billing, legal, accounting, etc.) to resolve payment issues and improve overall customer satisfaction.
• Act as the point person to research and resolve more complex customer issues.
• Establish team performance goals, including collection targets, and monitor performance.
• Monitor aging accounts receivable and proactively follow up on past-due accounts to minimize bad debts.
• Prepare weekly and monthly reports and metrics on accounts receivable performance and trends. 
• Evaluate and implement enhancements to systems supporting collections management (i.e. dunning process).
• Assist finance in development of quarterly collections forecast.
• Maintain accurate general ledger and Accounts Receivable sub ledger reporting.
• Oversee and complete requests from accounting to support annual external audit.

 

Requirements:

• Bachelor’s Degree in accounting or finance.
• Ten (10) years’ experience in cash management, credit and collection operations, and credit and collection systems, as well as strong financial background in these areas.
• Prior management experience.
• Strong analytical and problem-solving skills, with the ability to analyze data and make sound decisions.
• Strong written and verbal communication skills, with the ability to interact effectively with customers, colleagues and senior management, including presenting to executive management.
• High level of proficiency with Microsoft Office products including Excel and Power Point required. Experience with Macros a plus.
• Ability to manage multiple projects, prioritize, and meet deadlines in a fast-paced office with a high level of accuracy.
• Uncompromising integrity and transparency.
• ERP systems experience; Netsuite experience preferred.

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.