DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

WORKFORCE SUPERVISOR

Job Location:

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
9801 North 7th Street, Phoenix, Arizona 85020
www.azdes.gov 

Posting Details:

Salary: $24.0200/ hourly ($49,961.60 annually) 

Grade: 21

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Workforce Supervisor with the Workforce Solutions Administration (WSA). This position is responsible for providing leadership, coordination, and supervision of the daily activities of an operations team, setting priorities for the team to ensure task completion, and coordinating work activities with other supervisors. Decisions and problem-solving are guided by policies, procedures, and business plans. Depending on the assignment, leadership, coordination, and supervision are provided in an office environment or virtual environment for local or geographically dispersed teams. This position will be required to utilize a business methodology that drives continuous improvement.

Depending on the population served, must be willing and able to work in places of client gathering; housing or farm locations, rural remote areas of the state; correctional facilities; and to work outside of traditional 8-5 work hours

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Plan and coordinate daily work assignments according to a system of management principles; provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
• Perform recruitment, onboarding, training, and performance management functions to maintain an effective & efficient work environment.
• Attend and conduct meetings for the dissemination of information and program compliance.
• Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals. Confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
• Interpret rules, regulations, and policies, along with Equal Employment Opportunity (EEO) and affirmative action mandates governing Department of Labor (DOL)/DES programs.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of labor market information and in-demand industries and occupations.
• Knowledge of interviewing techniques, transferable skills, assessment tools, and strategies.
• Knowledge of special needs of minority groups and disadvantaged persons.
• Skill In leadership and developing the confidence, competence, and potential of individual staff and teams.
• Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Skill in written and verbal communication, including public speaking and presentation.
• Proficiency with Microsoft Office, Google, and data systems.
• Ability to learn & apply applicable Federal and State laws, rules, regulations, policies and procedures.
• Ability to lead professional staff in the delivery of employment and employer services, along with the ability to develop a positive, productive, motivated team-oriented work culture.
• Ability to use Labor Market Information, in-demand industry, occupati