Salesforce Developer

SUMMARY

The Salesforce Developer will play a key role in maximizing the efficacy of the enterprise-wide CRM for Kraft Sports + Entertainment, whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. The Salesforce Developer will work closely with the KSE CRM team to help translate business needs into effective and scalable products within Salesforce, and be responsible for the design, development, testing and implementation work of customizations, applications, extensions, and integrations to Salesforce (Sales Cloud, Service Cloud, CPQ).

DUTIES AND RESPONSIBILITIES

1. Serve as primary Salesforce developer and subject matter expert
2. Develop, implement, and maintain Salesforce customizations, applications, extensions, and integrations
3. Develop intuitive user interface (UI) using Visualforce, Lightning Web Components, JavaScript and JQuery technologies
4. Support Salesforce declarative development, including but not limited to flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.
5. Gather technical requirements and proactively ask questions to understand potential downstream impacts of software changes made before changes are implemented.
6. Implement backlog enhancements and feature requests in accordance with upcoming software release schedules and business needs
7. Identify the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and partner with third party vendors as needed to pull in relevant data to inform sales and marketing strategies
8. Identify when re-prioritizing action items are required given the fluctuating nature of the business, and adhere to strict project timelines
9. Understand complex data models and ensure changes in those models are scalable and efficient
10. Design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform
11. Create and maintain documentation on processes, policies, application configuration and help create related materials for users as the application evolves
12. Coordinate release activities for all phases of delivery including but not limited to review of roadmap priorities, release scope, test planning, user acceptance testing (UAT) signoff and production readiness
13. Stay up to date on all Salesforce product releases, system updates and best practices to steer new customizations and integrations.
14. Special projects and assignments as business dictates
15. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• BA/BS degree in Computer Science, Engineering, or related technical field
• 2-4 years of development experience in Sales Cloud and/or Service Cloud
• Strong familiarity and experience with Salesforce.com design patterns, development practices, and deployment best practices
• Experience with Apex coding best practices, Visualforce, and the Lightning Web Component Framework